Patient Service Representative - Urology - Fountain Plaza

As a Patient Services Representative with Northwest Urology in Tucson, AZ, you’ll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, tuition reimbursement, and student loan assistance for eligible roles.

Clinic Address: 6060 N. Fountain Plaza Dr. Suite 270, Tucson, AZ 85704

Job Summary

The Patient Services Representative Clinics provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. Responsibilities include patient registration, insurance verification, scheduling, time-of-service collections, and daily reconciliation while adhering to organizational policies and HIPAA standards. The role works closely with patients, providers, and clinic staff to ensure efficient operations and patient satisfaction.

Essential Functions

• Performs patient registration in the clinic EMR, ensuring accurate and complete information for new and returning patients.

• Checks patients in and out at the front desk, collecting and posting time-of-service payments, including copays, deductibles, and outstanding balances.

• Verifies and updates patient demographics and insurance eligibility, ensuring insurance cards are scanned at every visit.

• Ensures all required consents, PHI forms, and other treatment-related paperwork are signed and completed by patients.

• Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR.

• Assists with charge entry at checkout and ensures timely completion of daily charges following provider coding and encounter closure.

• Responds to patient inquiries, phone calls, and messages in a timely and professional manner, adhering to clinic communication guidelines.

• Monitors waiting room areas to ensure patient satisfaction and timely services, addressing concerns as needed.

• Conducts daily walk-throughs of patient lobbies to ensure cleanliness and reports maintenance or safety concerns to clinic management.

• Provides general administrative support to clinic staff and providers as needed.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare Administration, Business, or related field preferred

• 0-1 years of experience in a clinic, medical office, or similar healthcare setting required

• Experience in patient services, billing, or front desk operations preferred

Knowledge, Skills and Abilities

• Proficiency in EMR systems and Microsoft Office Suite.

• Strong knowledge of medical terminology and insurance processes, including verification and eligibility.

• Excellent communication and interpersonal skills for effective patient and team interactions.

• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.

• Familiarity with HIPAA regulations and the ability to maintain patient confidentiality.

• Basic cash handling and reconciliation skills.

• Problem-solving abilities to address and resolve patient or operational issues.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.