Desktop Support Analyst

Alderson Loop is seeking two Desktop Technicians to support an innovation hub at a Fortune 500 investment firm in downtown Baltimore, Maryland. This is an onsite, customer-facing role. Technicians spend much of the day helping users in person, resolving software issues and providing a professional walk-up support experience. Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Responsibilities Troubleshoot desktop software issues, including common Microsoft 365 and Office questions. Assist users face-to-face, explain solutions clearly and follow issues through to resolution. Replace simple peripherals such as headsets and mice. Document work in a ticketing system and escalate complex hardware issues to the appropriate team. Work alongside the onsite desktop team to keep support responsive and consistent. Qualifications 1-6 years of desktop or help desk support experience, including in-person support. Strong software troubleshooting skills and familiarity with Microsoft 365, including Excel. Excellent customer service and comfort interacting with users throughout the workday. Experience with ServiceNow or a similar ticketing system preferred. Walk-up support or innovation hub experience strongly preferred. xmvmafu Financial services experience and familiarity with Excel macros are pluses.