Intake Screener (Full-Time)

Intake Screener Position

Bay Area Legal Services is seeking to fill an Intake Screener position in the Centralized Telephone Intake Unit.

Intake Screeners are the initial telephone point of contact for all new clients of Bay Area Legal Services. This is a professional position under the supervision of the Centralized Telephone Intake (CTI) Supervisor and Manager, requiring knowledge of legal and community resources, public agencies, and the ability to assess, schedule and refer clients appropriately. Intake Screeners will support staff who are facilitating or directly providing qualified legal services to low income clients.

This Full-time role is 60% remote (3 days per week remote) after successful completion of new hire training.

Office Location

Ybor City 1302 N 19th Street Suite 400 Tampa, FL 33605

This position is hybrid, 2 days in office and 3 days remote.

Illustrative Duties:

• Initially assess applicants' legal problems over the telephone and check for conflicts of interest.
• Determine applicant eligibility in accordance with LSC regulations and other funding criteria.
• Timely process online applications as assigned and complete follow-up financial eligibility verification
• Inform applicants when they are ineligible, refer them to other sources of assistance, and give appropriate information as instructed.
• Schedule appointments through the CTI Unit for all eligible applicants from various service regions, unless the applicant meets the criteria for a special grant or has a legal emergency.
• Route eligible applicants with emergency cases and applicants who qualify for services through a specific grant to the appropriate full-service team for assistance.
• Assist with training new screeners as requested.

Minimum Qualification:

• High school diploma or equivalency.
• Excellent communication skills & customer service skills.
• Good typing skills and the ability to enter data into computer.
• Demonstrated ability to work responsibly under close supervision.
• Ability to work professionally and politely with the public under pressure, and to maintain effective working relationships with other employees.

Desirable Qualification:

• Experience at a Non-Profit
• Previous customer service experience
• Previous call center experience
• Office experience
• Receptionist or previous phone experience
• Bi-Lingual fluency in both English and Spanish.

Compensation/Benefits:

• The minimum hourly rate is $17.25/hr. and increases depending upon relevant experience. Quarterly incentive bonus payments are available for employees meeting the quarterly target measurements up to a maximum of $450 per quarter for full-time positions.
• Bay Area offers a comprehensive benefit package including a 4% match for the 403b retirement plan with immediate vesting as well as Medical, Dental, Vision, Life, Disability coverage and more.
• Bay Area also offers generous time off and work life balance with 13 paid holidays and three (3) weeks' vacation for the 1st year of employment and a 37.5 hour work week.

This position requires successful completion of a level II background screening based on the required duties and responsibilities.

Bay Area Legal Services is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran.