Revenue Operations Manager

Revenue Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Revenue Operations Manager based in Canada.

As a Revenue Operations Manager, you will play a key role in connecting sales strategy, technology, data, and operational execution. You will build scalable processes and enable revenue teams to work more efficiently and make better, data-informed decisions. The role combines strategic thinking with hands-on ownership of systems, workflows, reporting, enablement, and pipeline operations. You will partner closely with Sales, Marketing, Finance, Customer Success, and leadership to strengthen go-to-market alignment. Your insights will help improve pipeline development, retention, forecasting, customer growth, and overall revenue performance. You will also lead continuous process improvement, leveraging automation and AI to reduce manual work and increase scalability. This is an opportunity to make a broad operational impact in a remote-first, values-driven environment.

Accountabilities:

• Develop and implement Revenue Operations strategies, tools, workflows, and projects that improve operational efficiency and support revenue growth.
• Build and maintain sales enablement programs, including onboarding, training, best-practice resources, and a comprehensive revenue operations playbook.
• Manage and optimize the revenue technology stack, including vendor relationships, system configuration, user access, troubleshooting, and data integrity.
• Maintain a comprehensive view of customer and revenue data to improve alignment and support strategic decision-making.
• Analyze market intelligence, deal wins and losses, customer feedback, product developments, and market trends to identify opportunities and refine revenue strategies.
• Support pipeline development and revenue targets through territory and lead assignment, call-list generation, deal validation, commission processes, and other operational workflows.
• Coordinate revenue-related initiatives such as events, customer renewals, market expansion activities, and cross-functional operational programs.
• Develop and distribute reporting and dashboards covering quotas, pipeline, churn, retention, performance, and other key revenue metrics.
• Partner with leadership to align go-to-market strategies, messaging, pricing, market opportunities, and regional growth plans.
• Collaborate with Finance on budgets, resource allocation, vendor selection, and vendor management.
• Work closely with Finance, Information Security, Legal, HR, and other teams to ensure operational practices align with company policies, legal requirements, and security standards.
• Lead, coach, and develop team members while fostering accountability, collaboration, inclusion, and continuous improvement.
• Identify opportunities to improve processes, systems, and policies through automation, innovation, and responsible use of AI.
• Collaborate with internal leaders and external stakeholders to drive strategic initiatives, share knowledge, negotiate resources, and communicate progress and outcomes.
• Stay current on industry trends, market conditions, regulatory developments, and Revenue Operations best practices.
• Travel as needed to support team initiatives, organizational priorities, and industry events.

Requirements:

• 3–5+ years of experience in Revenue Operations, Sales Operations, or a related function supporting fast-paced sales or revenue-generating teams.
• Proven ability to design and implement strategies, workflows, and processes that improve efficiency and align with business objectives.
• Strong technical proficiency with CRM and business tools such as HubSpot, PandaDoc, Slack, Google Workspace, Microsoft Excel, and similar platforms.
• Experience managing technology vendors, troubleshooting systems, maintaining data quality, and ensuring reliable operational infrastructure.
• Strong analytical capabilities, with experience building reports and dashboards that translate SaaS business data into actionable insights.
• Experience with BI and analytics platforms such as Tableau, Power BI, or comparable tools.
• Demonstrated ability to use performance metrics to improve transparency, accountability, forecasting, and strategic decision-making.
• Track record of identifying process inefficiencies and implementing automation or other improvements to increase scalability.
• Experience supporting cross-functional revenue operations, including territories, leads, deal validation, call lists, commissions, events, and customer renewals.
• Strong training and enablement skills, including the ability to create and deliver onboarding and ongoing training programs.
• Excellent organization and prioritization skills, with the ability to manage multiple projects while maintaining attention to detail and deadlines.
• Strong communication and stakeholder-management skills, with the ability to collaborate effectively across Sales, Marketing, Finance, Customer Success, and leadership.
• Adaptability, initiative, and a continuous-improvement mindset in a dynamic and evolving environment.
• Experience managing, recruiting, retaining, coaching, or developing team members is valuable.
• Commitment to creating a respectful, inclusive, equitable, and collaborative workplace.
• A degree in business, operations, or a related field is welcome but not required.

Benefits:

• CAD $100,000–$115,000 compensation range, depending on experience, skills, location, and overall qualifications.
• Extended health benefits.
• $600 annual lifestyle spending account.
• 9 mental health/sick days.
• Volunteer paid time off.
• Group RRSP/TFSA.
• Retirement savings matching.
• Paid time off.
• Monthly work-from-home stipend.
• Employee stock option plan.
• $1,000 annual learning and development budget.
• Remote-first working environment.
• "Work from (Almost) Anywhere" policy.
• Values-led culture recognized through multiple Canadian workplace and culture awards.