Licensed Customer Engagement Specialist (Bilingual)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Help Customers Navigate Their Health Coverage with Confidence Are you passionate about helping people, building relationships, and making a difference in customers' lives? Join our team as a Licensed Customer Engagement Specialist, where you'll serve as a trusted guide for customers, agents, and prospective members seeking support with their Accident & Health insurance needs. In this role, you'll combine your customer service expertise, communication skills, and insurance knowledge to educate customers, answer questions, support enrollment and retention efforts, and connect individuals with solutions that fit their unique situations. If you're a motivated professional who enjoys helping others, thrives in a fast-paced environment, and values meaningful customer interactions, we'd love to hear from you. Why You'll Love This Role Make a direct impact by helping customers understand and access important health insurance products and services. Work from home in a supportive, team-oriented environment. Expand your skills through continuous training, coaching, and cross-functional learning opportunities. Be part of a collaborative team that values flexibility, customer advocacy, and professional growth. Utilize your Accident & Health insurance license to make a meaningful difference in every customer interaction. What You'll Do As a Licensed Customer Engagement Specialist, you'll proactively engage customers through outbound outreach while delivering exceptional service and support. You'll help customers navigate their insurance options, answer questions, and ensure they have access to the resources they need. Key responsibilities include: Conduct high-volume outbound outreach using approved dialing systems and customer lists. Build rapport quickly and create positive customer experiences through professional, empathetic communication. Educate customers about available programs, services, benefits, and next steps. Follow approved scripts and compliance requirements while maintaining an authentic and conversational approach. Accurately document customer interactions and follow-up activities within company systems. Address questions, identify customer needs, and elevate complex issues when appropriate. Protect sensitive customer information and comply with all privacy, regulatory, and company requirements. Support inbound customer calls and other service initiatives as business needs evolve. Participate in training, coaching, and development activities to continuously strengthen your skills. Collaborate with teammates and cross-functional partners to deliver a seamless customer experience. What We're Looking For Required Qualifications Active Accident & Health Insurance License in your state of residence (required). Bilingual Requirement: Fluency in Spanish and English (required) Strong customer service background with a passion for helping others. Excellent verbal and written communication skills. Ability to build trust, demonstrate empathy, and navigate sensitive conversations professionally. Comfortable working in a structured environment with established processes and scripts. Strong attention to detail and ability to accurately document customer interactions. Ability to work independently while remaining highly engaged with a team. Preferred Qualifications Previous call center, healthcare, health insurance, Medicare, sales support, or customer engagement experience. Experience working remotely and maintaining productivity in a home-office environment. Prior experience in high-volume outbound calling environments. Success in This Role The ideal candidate is: Customer-focused and passionate about helping others. Adaptable and comfortable shifting between outbound and inbound support as business needs change. Open to cross-training and learning new responsibilities. Coachable and receptive to feedback for continuous improvement. Confident following required scripts and compliance guidelines while delivering a personalized customer experience. Self-motivated, dependable, and able to stay productive in a remote work environment. Resilient and professional when managing challenging conversations or customer concerns. Work Environment This position may be performed remotely, in a hybrid setting, or in an office environment based on business needs. Team members use company-provided technology and must maintain a secure, professional workspace that supports confidential customer conversations. Join Us If you're a licensed insurance professional who enjoys connecting with people, solving problems, and delivering exceptional service, this is an opportunity to build a rewarding career while making a meaningful impact on customers every day. We welcome motivated, customer-focused professionals who are eager to learn, grow, and contribute to a high-performing team. Skills Consumer Protection Customer Data Management Customer Service Flexibility Performance Management (PM) Relationship Building Stakeholder Relationship Management Verbal Communications Compensation The pay for this role will be $24.00/Hour. The candidate(s) offered this position will be required to submit to a background investigation. Benefits Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Eligibility Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Interview Requirements To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview. Company Culture At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. #J-18808-Ljbffr Allstate