Assistant General manager

Job Description

Job Description

About the Role:

Join SHM Hospitality as an Assistant General Manager in Sacramento, CA, where you’ll play a key role in enhancing our operational efficiency and delivering exceptional customer experiences. This is an exciting opportunity to work with a passionate team committed to innovation and excellence in the industry.

Responsibilities:

• Assist the General Manager in overseeing daily operations and ensuring compliance with company policies.
• Coordinate staff schedules and manage team performance to optimize productivity.
• Implement training programs to enhance employee skills and customer service standards.
• Monitor inventory levels and assist in ordering supplies to maintain optimal stock.
• Analyze sales reports and customer feedback to identify areas for improvement.
• Support marketing initiatives and promotional activities to boost customer engagement.
• Handle customer inquiries and resolve issues to ensure satisfaction and loyalty.
• Collaborate with management to develop strategic plans for growth and efficiency.

Requirements:

• Proven experience in a managerial role within the retail or hospitality industry.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills to foster a positive work environment.
• Ability to analyze data and make informed decisions to drive business success.
• Proficiency in inventory management and point-of-sale systems.
• Flexible availability, including nights, weekends, and holidays as needed.
• Strong problem-solving skills and a customer-focused mindset.
• Relevant certifications or licenses in management are a plus.