Customer Service Coordinator I

Customer Service Coordinator I

CTG's long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator I to support a fast-paced customer service environment. This role serves as the first point of contact for customers and internal teams, handling high-volume order entry, case management, and customer inquiries while delivering exceptional service.

Location: Tewksbury, MA

Candidates must be able to commute and work onsite in Tewksbury, MA

Pay Rate: $16.80/hour-$18.76/hour

Work Hours: M-F 9:30am - 6:00pm

Education: High school diploma or equivalent required

Key Responsibilities:

• Manage high-volume customer inquiries via phone and email
• Process accurate order entry and order management activities
• Handle Salesforce.com case management and customer follow-up
• Coordinate with internal teams including Sales, Accounting, Quality, Manufacturing, and Distribution
• Provide information regarding inventory, pricing, shipping, and technical inquiries
• Maintain customer account information and support account updates
• Resolve routine customer issues and initiate corrective actions as needed
• Ensure timely communication and follow-up with customers and internal stakeholders

Required Skills & Qualifications:

• 2+ years of customer service or commercial experience preferred
• Strong verbal and written communication skills
• Ability to work in a high-volume, fast-paced environment
• Proficiency with Microsoft Word, Excel, email, and web applications
• Typing speed of approximately 50 WPM
• Strong attention to detail, organizational, and problem-solving skills
• Ability to work independently and collaboratively within a team
• Reliable attendance and strong work ethic

Preferred Experience:

• Salesforce.com case management experience
• PeopleSoft Order Management or comparable ERP system experience
• Call center experience
• Experience in the Life Sciences industry or related field

About CTG:

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what's nextworking shoulder to shoulder to deliver impactful solutions for our clients and society.