Field Service Engineer

Job Description

Job Description

Field Service Engineer – Fastener Manufacturing Equipment

Job Summary

We are seeking a skilled and self-motivated Field Service Engineer to support our customers across the United States. In this role, you will be the face of our company on-site, responsible for the installation, training, and troubleshooting of fastener manufacturing equipment. Our equipment includes, but is not limited to, high-speed vision sorting machines, nut tappers, drilling machines, pointing machines, and washer assembly machines. If you enjoy hands-on technical work, solving problems, and traveling to meet customers, this is a great opportunity to grow with us.

Responsibilities

• Install, set up, and commission fastener manufacturing equipment at customer facilities
• Train customer operators and maintenance staff on proper equipment operation, setup, and routine maintenance
• Diagnose and troubleshoot mechanical and electrical issues, on-site and remotely
• Perform repairs, adjustments, and preventive maintenance to keep equipment running at peak performance
• Operate a forklift to move, load, and position equipment
• Document service visits, findings, and recommendations
• Build strong relationships with customers and communicate feedback to internal teams

Qualifications

• Mechanically inclined with hands-on mechanical experience (preferred)
• Experience in the fastener industry (preferred)
• Bachelor’s or technical degree in Electrical or Mechanical Engineering (preferred)
• Ability to read mechanical drawings and electrical schematics
• Strong problem-solving and communication skills
• Willingness and ability to travel frequently
• Valid driver’s license
• Forklift certification is a plus; on-site certification is available

Schedule & Travel

• Typically 8-hour workdays, Monday through Friday; hours may vary as job requirements dictate
• Travel required, primarily within the United States, with customers located from New York to California

What We Offer

• 401(k)
• Paid travel expenses
• Flexible PTO with no set limit; take time off as needed
• Remote work as needed
• On-the-job training and forklift certification
• Bonuses per companies performance