Sales Support Representative

Position Type Full-time/Monday – Friday Position Overview As a Sales Support Representative, you will provide excellent care for our customers. You will ensure accurate and timely order entries through the fulfillment process. Provide exceptional assistance by working collaboratively with the SSR team to proactively resolving customer order issues. Answer high volume of incoming calls from Customers. Key Responsibilities Accurately enter order details into the company’s database, including customer information, product codes, quantities, and shipping instructions. Ensure timely and accurate order entry to achieve on-time delivery for stocked and non-stock items Checking order accuracy against customer purchase orders, including price, availability, and promotions. Confirming product availability in stock before processing an order. Monitoring order progress through the fulfillment process and communicating updates to SSR team. Answering phone calls from Customers seeking to place an order Prepare and forward preliminary paperwork to returns and replacements. Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process. Additional duties as assigned Maintain accurate customer pricing in the ERP system; provide basic price quotes while adhering to target margin guidelines, collaborating with Sales Reps and Sales Managers. Core Competencies Commitment: Strives to exceed expectations of company and customers. Team Player: Works well with others in a fast paced and diverse environment. Supports management goals through personal commitment and dedication. Strategic Achiever: Focused and dedicated to pursuing excellence. Consistently adapts processes and procedures to achieve the best results. Ethics and Values: Models our culture and values every day. Communication: Excellent verbal and written communication skills and very detail minded Ability to function effectively in a multi-departmental environment Education / Experience / Expectations 1+ years related experience and/or training in a non-retail customer service environment Familiar with standard concepts, practices and procedures related to customer service High school diploma, G.E.D. or equivalent MS Office, including Word and Excel Ability to learn internal database and software systems Excellent verbal and written communication skills. Must be able to pass a pre-employment physical and drug screening. Additional Preferred Skills and Qualifications Bilingual – Spanish ERP: Syspro SharePoint, Outlook, and Teams experience Associate’s degree in a business-related field Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Lifting up to 20lbs. Constant bending, sitting, stooping, reaching, typing and other office related work. This role also works routinely in the store/warehouse area. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Pay In accordance with California’s labor code, the expected salary/hourly range for this position is between $20.00 to $25.00 per hour. A new hire’s actual pay will be determined based on experience, skillset, geographic location, and other job-related factors. Our Benefits Package Medical, Dental, and Vision Insurance Life Insurance 401(k) Plan Paid Holidays Vacation Time Competitive Pay Paid Sick Time Referral Bonus Program And a lot more! #J-18808-Ljbffr