Ford Service Lane Manager

Job Description

Job Description:\n\nFord Service Lane ManagerParks Ford of Gainesville\nParks Ford of Gainesville is looking for an experienced, high-performing Service Lane Manager to lead our service drive.\nThis is not an entry-level management position. We are looking for a proven automotive service professional who understands how to lead advisors, drive production, protect the customer experience, and hold a team accountable to high standards.\nWe want a top player — someone competitive, organized, driven, and comfortable being measured by results.What We Are Looking For\nThe right candidate will have:\n\n Proven automotive service management or senior service advisor experience\n Ford dealership experience strongly preferred\n A track record of improving customer satisfaction and service department performance\n Strong leadership and accountability skills\n Excellent communication and customer-resolution abilities\n A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention\n The ability to coach and develop service advisors\n Strong attention to detail and follow-through\n A sense of urgency and a results-driven mindset\n The ability to manage both the customer experience and the numbers\n High personal standards and a desire to win\nKey Responsibilities\n\n Lead the daily operation of the Ford service lane\n Manage, coach, and hold service advisors accountable\n Deliver an exceptional customer experience from write-up through vehicle delivery\n Monitor and improve CSI/customer satisfaction performance\n Drive advisor productivity, sales performance, and repair order quality\n Ensure customers receive timely and accurate communication throughout the repair process\n Review open repair orders and prevent unnecessary aging\n Improve maintenance, repair, and recommended-service presentation\n Ensure MPIs are completed, communicated, and followed up properly\n Handle customer concerns quickly and professionally\n Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow\n Work closely with the Service Director, shop leadership, parts department, BDC, and technicians\n Maintain high standards for appearance, professionalism, and process execution throughout the service drive\n Use dealership reporting and KPIs to identify opportunities and improve results\nWe Measure Performance\nOur managers are expected to know their numbers and take ownership of them.\nKey areas of responsibility include:\n\n Customer Satisfaction / CSI\n Repair Order Count\n Customer Pay Sales\n Customer Pay Gross Profit\n Hours Per Repair Order\n Effective Labor Rate\n Maintenance and Repair Sales\n MPI Performance\n Declined Service Recovery\n Advisor Productivity\n Appointment Show Rate\n Customer Retention\n Open and Aging Repair Orders\n Comebacks and Customer Complaints\nWho Will Succeed Here\nYou will succeed in this position if you:\n\n Take ownership instead of making excuses\n Enjoy leading people and developing talent\n Are comfortable having difficult accountability conversations\n Treat every customer like their business matters\n Understand that great customer service and strong profitability should work together\n Know how to create urgency without creating chaos\n Can identify problems quickly and fix them\n Want your performance measured\n Are competitive and constantly looking for ways to improve\nExperience Required\nAutomotive dealership service experience is required.\nService Department Management experience is required.\nCandidates without substantial automotive service experience will not be considered for this position.\nFord experience, Dealertrack experience, Xtime experience, and OEM service-process knowledge are highly desirable.Why Parks Ford of Gainesville?\nParks Motor Group is focused on building a high-performance dealership culture where talented people have the opportunity to grow, perform, and be rewarded for results.\nWe are looking for someone who does not simply want another service-management job.\nWe are looking for someone who wants to build one of the best service lanes in the market.\nIf you are an experienced automotive service professional with a history of producing results, developing people, and taking exceptional care of customers, we want to talk to you.\nApply only if you have the experience, drive, and confidence to perform at a high level.\nParks Ford of Gainesville is an Equal Opportunity Employer.Ford Service Lane ManagerParks Ford of Gainesville\nParks Ford of Gainesville is looking for an experienced, high-performing Service Lane Manager to lead our service drive.\nThis is not an entry-level management position. We are looking for a proven automotive service professional who understands how to lead advisors, drive production, protect the customer experience, and hold a team accountable to high standards.\nWe want a top player — someone competitive, organized, driven, and comfortable being measured by results.What We Are Looking For\nThe right candidate will have:\n\n Proven automotive service management or senior service advisor experience\n Ford dealership experience strongly preferred\n A track record of improving customer satisfaction and service department performance\n Strong leadership and accountability skills\n Excellent communication and customer-resolution abilities\n A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention\n The ability to coach and develop service advisors\n Strong attention to detail and follow-through\n A sense of urgency and a results-driven mindset\n The ability to manage both the customer experience and the numbers\n High personal standards and a desire to win\nKey Responsibilities\n\n Lead the daily operation of the Ford service lane\n Manage, coach, and hold service advisors accountable\n Deliver an exceptional customer experience from write-up through vehicle delivery\n Monitor and improve CSI/customer satisfaction performance\n Drive advisor productivity, sales performance, and repair order quality\n Ensure customers receive timely and accurate communication throughout the repair process\n Review open repair orders and prevent unnecessary aging\n Improve maintenance, repair, and recommended-service presentation\n Ensure MPIs are completed, communicated, and followed up properly\n Handle customer concerns quickly and professionally\n Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow\n Work closely with the Service Director, shop leadership, parts department, BDC, and technicians\n Maintain high standards for appearance, professionalism, and process execution throughout the service drive\n Use dealership reporting and KPIs to identify opportunities and improve results\nWe Measure Performance\nOur managers are expected to know their numbers and take ownership of them.\nKey areas of responsibility include:\n\n Customer Satisfaction / CSI\n Repair Order Count\n Customer Pay Sales\n Customer Pay Gross Profit\n Hours Per Repair Order\n Effective Labor Rate\n Maintenance and Repair Sales\n MPI Performance\n Declined Service Recovery\n Advisor Productivity\n Appointment Show Rate\n Customer Retention\n Open and Aging Repair Orders\n Comebacks and Customer Complaints\nWho Will Succeed Here\nYou will succeed in this position if you:\n\n Take ownership instead of making excuses\n Enjoy leading people and developing talent\n Are comfortable having difficult accountability conversations\n Treat every customer like their business matters\n Understand that great customer service and strong profitability should work together\n Know how to create urgency without creating chaos\n Can identify problems quickly and fix them\n Want your performance measured\n Are competitive and constantly looking for ways to improve\nExperience Required\nAutomotive dealership service experience is required.\nService Department Management experience is required.\nCandidates without substantial automotive service experience will not be considered for this position.\nFord experience, Dealertrack experience, Xtime experience, and OEM service-process knowledge are highly desirable.Why Parks Ford of Gainesville?\nParks Motor Group is focused on building a high-performance dealership culture where talented people have the opportunity to grow, perform, and be rewarded for results.\nWe are looking for someone who does not simply want another service-management job.\nWe are looking for someone who wants to build one of the best service lanes in the market.\nIf you are an experienced automotive service professional with a history of producing results, developing people, and taking exceptional care of customers, we want to talk to you.\nApply only if you have the experience, drive, and confidence to perform at a high level.\nParks Ford of Gainesville is an Equal Opportunity Employer.Ford Service Lane ManagerParks Ford of Gainesville\nParks Ford of Gainesville is looking for an experienced, high-performing Service Lane Manager to lead our service drive.\nThis is not an entry-level management position. We are looking for a proven automotive service professional who understands how to lead advisors, drive production, protect the customer experience, and hold a team accountable to high standards.\nWe want a top player — someone competitive, organized, driven, and comfortable being measured by results.What We Are Looking For\nThe right candidate will have:\n\n Proven automotive service management or senior service advisor experience\n Ford dealership experience strongly preferred\n A track record of improving customer satisfaction and service department performance\n Strong leadership and accountability skills\n Excellent communication and customer-resolution abilities\n A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention\n The ability to coach and develop service advisors\n Strong attention to detail and follow-through\n A sense of urgency and a results-driven mindset\n The ability to manage both the customer experience and the numbers\n High personal standards and a desire to win\nKey Responsibilities\n\n Lead the daily operation of the Ford service lane\n Manage, coach, and hold service advisors accountable\n Deliver an exceptional customer experience from write-up through vehicle delivery\n Monitor and improve CSI/customer satisfaction performance\n Drive advisor productivity, sales performance, and repair order quality\n Ensure customers receive timely and accurate communication throughout the repair process\n Review open repair orders and prevent unnecessary aging\n Improve maintenance, repair, and recommended-service presentation\n Ensure MPIs are completed, communicated, and followed up properly\n Handle customer concerns quickly and professionally\n Monitor appointment volume, advisor capacity, waiters, carryovers, and workflow\n Work closely with the Service Director, shop leadership, parts department, BDC, and technicians\n Maintain high standards for appearance, professionalism, and process execution throughout the service drive\n Use dealership reporting and KPIs to identify opportunities and improve results\nWe Measure Performance\nOur managers are expected to know their numbers and take ownership of them.\nKey areas of responsibility include:\n\n Customer Satisfaction / CSI\n Repair Order Count\n Customer Pay Sales\n Customer Pay Gross Profit\n Hours Per Repair Order\n Effective Labor Rate\n Maintenance and Repair Sales\n MPI Performance\n Declined Service Recovery\n Advisor Productivity\n Appointment Show Rate\n Customer Retention\n Open and Aging Repair Orders\n Comebacks and Customer Complaints\nWho Will Succeed Here\nYou will succeed in this position if you:\n\n Take ownership instead of making excuses\n Enjoy leading people and developing talent\n Are comfortable having difficult accountability conversations\n Treat every customer like their business matters\n Understand that great customer service and strong profitability should work together\n Know how to create urgency without creating chaos\n Can identify problems quickly and fix them\n Want your performance measured\n Are competitive and constantly looking for ways to improve\nExperience Required\nAutomotive dealership service experience is required.\nService Department Management experience is required.\nCandidates without substantial automotive service experience will not be considered for this position.\nFord experience, Dealertrack experience, Xtime experience, and OEM service-process knowledge are highly desirable.Why Parks Ford of Gainesville?\nParks Motor Group is focused on building a high-performance dealership culture where talented people have the opportunity to grow, perform, and be rewarded for results.\nWe are looking for someone who does not simply want another service-management job.\nWe are looking for someone who wants to build one of the best service lanes in the market.\nIf you are an experienced automotive service professional with a history of producing results, developing people, and taking exceptional care of customers, we want to talk to you.\nApply only if you have the experience, drive, and confidence to perform at a high level.\nParks Ford of Gainesville is an Equal Opportunity Employer.Ford Service Lane ManagerParks Ford of Gainesville\nParks Ford of Gainesville is looking for an experienced, high-performing Service Lane Manager to lead our service drive.\nThis is not an entry-level management position. We are looking for a proven automotive service professional who understands how to lead advisors, drive production, protect the customer experience, and hold a team accountable to high standards.\nWe want a top player — someone competitive, organized, driven, and comfortable being measured by results.What We Are Looking For\nThe right candidate will have:\n\n Proven automotive service management or senior service advisor experience\n Ford dealership experience strongly preferred\n A track record of improving customer satisfaction and service department performance\n Strong leadership and accountability skills\n Excellent communication and customer-resolution abilities\n A strong understanding of service drive processes, repair order flow, scheduling, MPI presentation, declined service follow-up, and customer retention\n The ability to coach and develop service advisors\n Strong attention to detail and follow-through\n A sense of urgency and a results-driven mindset\n The ability to manage both the customer experience and the numbers\n High personal standards and a desire to win\nKey Responsibilities\n\n Lead the daily operation of the Ford service lane\n Manage, coach, and hold service advisors accountable\n Deliver an exceptional customer experience from write-up through vehicle delivery\n Monitor and improve CSI/customer satisfaction performance\n Drive advisor productivity, sales performance, and repair order quality\n Ensure customers receive timely and accurate communication throughout the repair process\n Review op