Product Operations Associate
PRIMIS , Inc. Defunct
Product Operations Associate | FinTech (Series A) | NYC Primis are partnered with a first-of-its-kind FinTech start-up, building modern workflow and communication products for financial services. They are well-funded, approaching PMF, and growing fast and looking for a sharp operator to sit at the intersection of Product and Operations. The role This is a high-ownership, customer-facing role where your front-line learnings will actually shape the roadmap. What you'll own
Hybrid in New York City - in office Tuesday through Thursday
- Form digitization: Translate paper-based workflows and real-world complexity into clean platform configurations.
- Data mapping: Build solutions that connect our platform with new vendor and customer systems using complex logic.
- Process optimization: Surface patterns and inefficiencies; propose and test solutions that make the team move faster.
- Product feedback loop: Translate front-line learnings into product improvements, work with Product to prioritize tooling and automations.
- Implementation support: Own playbooks, FAQs, and runbooks. Support Solutions and CS on new client implementations and escalated issues.
- 2-4 years in operations, product operations, or a similar execution-heavy function, ideally at an early-stage startup
- Experience working directly with customers to gather requirements and align on launch milestones
- Strong written and verbal communication skills, you represent us with external partners and customers
- Proficient in Airtable, Excel/Google Sheets, and similar platforms
- Track record of delivering accurate, high-quality work in a fast-moving, ambiguous environment
- Experience at a company with fewer than 100 people at time of joining, or Series B or earlier
- Fintech, financial services, insurance, B2B SaaS, health tech, HR tech, or proptech background
- Prior experience founding a company or launching a product, even as a side project
- Hands-on experience with AI tools and automated workflows
Hybrid in New York City - in office Tuesday through Thursday
Vacancy posted 2 days ago
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