REFERRAL COORDINATOR

Referral Coordinator

Who We Are: LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

About the Role: Under the supervision of the leadership team, manages patient referrals for program services recommended by their provider. This position will primarily focus on ensuring patient referrals are routed to the appropriate programs and disciplines.

Key Responsibilities:

• Works with electronic platforms and documents to identify and route referrals to Ambulatory Care Management programs.
• Retrieve program referrals from multiple sources.
• Tracks referral status and performs patient outreach as necessary.
• Troubleshoots all program problems relating to the referral processes and escalates to appropriate leaders when necessary.
• Assists leadership in ensuring program referral KPIs are accurately tracked and reported regularly.
• Engages analytics and reporting teams as necessary to develop reporting dashboards.
• Monitors reports for any inaccuracy or integrity issues, and promptly engages stakeholders to resolve issues. Ensures the highest quality of service and care to those we serve.

Requirements:

• Education: HS Diploma/GED preferred
• Experience: 1-3 years of experience with insurance verification, prior authorizations, referral processes, knowledge of electronic medical records systems and medical terminology. We are looking for someone who is committed to ensuring that patients receive timely, accurate referrals, while providing excellent customer service and supporting the providers in a very busy practice.

What We Offer: Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients. Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification. Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of CARE BRAVELYwhere compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.