Service Advisor

Job Description

Job Description

Description:   Position Summary We are seeking experienced, motivated, and customer-focused Service Advisors to join our growing dealership Service Departments. The Service Advisor serves as the primary point of contact between customers and the service team, ensuring smooth and professional experience from vehicle check-in through delivery.The ideal candidate has previous automotive service writing experience, strong communication skills, and the ability to thrive in a fast-paced, high-volume environment. This is an excellent opportunity for a results-driven professional looking to build a long-term career in automotive service with strong earning potential.

Essential Duties and Responsibilities

•Greet customers promptly and professionally, establishing trust and building positive customer relationships.

•Listen carefully to customer concerns and accurately document vehicle symptoms, maintenance needs, and requested services.

•Conduct vehicle walkarounds and document existing vehicle conditions and customer concerns.

•Open repair orders and prepare accurate estimates based on customer concerns, vehicle inspections, and technician recommendations.

•Explain recommended maintenance and repair services, including pricing, urgency, and estimated completion times.

•Recommend additional services based on vehicle condition, manufacturer maintenance schedules, and technician findings.

•Obtain customer authorization before proceeding with additional repairs or services.

•Coordinate with technicians and the Service Manager to monitor repair progress and communicate updates to customers.

•Manage customer expectations regarding repair costs, service timelines, and vehicle availability.

•Review completed repair orders for accuracy and ensure all authorized work is documented before vehicle delivery.

•Explain completed repairs, maintenance performed, and applicable recommendations when returning vehicles to customers.

•Follow up with customers as appropriate to support satisfaction, retention, and future service business.

•Maintain accurate customer records and repair order documentation within the dealership management system.

•Work toward established department goals for customer satisfaction, sales performance, productivity, and profitability.

•Resolve customer questions and concerns professionally, escalating issues to management when necessary.

•Perform other duties as assigned by management.

Qualifications

•Must be at least 18 years of age.

•Valid driver's license required.

•Previous Service Advisor or automotive service writing experience required.

•Strong knowledge of automotive maintenance, repair processes, and service recommendations.

•Excellent verbal and written communication skills.

•Proven ability to build customer relationships and deliver outstanding customer service.

•Sales-oriented mindset with the ability to explain and sell recommended maintenance and repairs ethically and effectively.

•Strong organizational skills and attention to detail.

•Ability to multitask, prioritize responsibilities, and remain composed in a high-volume environment.

•Proficiency with computers and dealership management systems preferred.

•Ability to work independently while collaborating effectively with technicians, Service Advisors, and management.

•Must be able to successfully complete any required pre-employment background check and drug screening, consistent with applicable law and company policy.

Work Environment and Schedule

•Fast-paced automotive dealership Service Department.

•Ability to work a flexible schedule, including Saturdays and extended hours as business needs require.

•Frequent interaction with customers, technicians, vendors, and dealership management.

•Ability to move throughout the service drive and dealership as needed.

Benefits

•40 hours per week.

•Opportunities for career growth and promotion from within.

•Major medical and dental insurance.

•Short-term and long-term disability insurance.

•Life insurance.

•Paid time off (PTO).

•401(k) retirement plan with company participation, subject to plan eligibility and terms.

Equal Opportunity Employer

We dot discriminate against any individual based on race, color, religion, sex, age, national origin, citizenship status, handicap, disability, genetics, whistle blower status, caregiver status, veteran status, sexual orientation, or gender identification. This policy covers all employees' recruitment, hiring, promotion, demotion, and all other conditions of employment.