Operations Manager

COMPANY OVERVIEW:

Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.

POSITION SUMMARY:

Element Vacation Homes is currently seeking an organized, detail-oriented Operations Manager to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including:

> End-to-End Operations : Manage property readiness, guest satisfaction, and brand standards across all operations departments

> Leadership & Team Building : Guide, train, and motivate a cross-functional team to deliver excellence every day

> Elevated Experiences : Create memorable stays through concierge services, showcase-ready homes, and prompt issue resolution

This is a pivotal ground floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.

RESPONSIBILITIES:

Some of what you’ll be doing:

• Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge
• Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase-ready standards, and ensuring all electronics, arcades, appliances, and amenities function perfectly * Fair warning: our standards are pretty high
• Lead, recruit, train and support a diverse operations team spanning housekeeping to maintenance while fostering strong vendor relationships
• Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay
• Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks, ensuring all deadlines are kept.
• Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues
• Accurately report/log key information and actively engage with online feedback
• Participate in after-hours management duties and attend scheduled meetings
• Tackle additional projects as requested

QUALIFICATIONS:

• Progressive experience in vacation rental or hotel operations
• Proven leadership with strong time management, communication, and organizational skills
• Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
• Team player, we all wear many hats
• Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners, and vendors
• Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency
• Meticulous attention to detail
• Basic maintenance abilities
• Reliable transportation & flexible schedule – weekends & holidays required
• Ability to lift up to 50 lbs.

COMPENSATION & BENEFITS:

Annual Salary: $65,000 - $75,000 based on experience

Benefits & Perks:

What you get

• Competitive salary
• Generous time off policy – after all, we’re in the vacation business!

Additional Perks

• Casual Dress
• Mac Workstation
• Happy Hour
• Company Vehicle
• Paid Day Off On Your Birthday For Quarterly Volunteer Work
• Universal Annual Pass
• Fun Work Environment