Operations Manager (Vacation Home Management)

Operations Manager (Vacation Home Management)Kissimmee, FLMemories Vacation Home Management is a growing vacation rental management company based in Central Florida. We specialize in delivering high-quality experiences for guests while protecting and maximizing value for property owners. We pride ourselves on high standards, accountability, and doing things the right way.Why Join UsFast-growing company with real opportunity for advancementDirect impact on company growth and performanceOpportunity to grow into a Director of Operations / COO roleWork with a driven, no-excuses team focused on resultsPosition SummaryWe are looking for a strong Operations Manager who will take ownership of our day-to-day operations and ensure that our team delivers consistently at a high level. This is not a passive management role. You will be responsible for driving performance, holding the team accountable, and making sure things get done. You will oversee Property Managers, Guest Communication Agents, Inspectors / Field Team. This is an in-field leadership role. You will be expected to be out in the field regularly to check on the team, conduct training, and supervise operations firsthand. Your mission is simple: make sure operations run smoothly, efficiently, and at a high standard every single day.ResponsibilitiesOversee daily operations across all managed propertiesManage and push team performance (PMs, VAs, inspectors)Ensure all tasks are completed on time and at a high standardIdentify bottlenecks and implement systems to improve efficiencyMonitor KPIs (cleaning scores, response times, maintenance resolution, etc.)Coordinate between departments to ensure smooth executionMaintain high standards for guest experience and owner satisfactionTrain, coach, and develop team membersConduct field visits to inspect properties, supervise teams, and ensure quality controlEnforce accountability and follow-through across the teamRequired Qualifications1+ years minimum experience in operations management, managing property management teamsStrong leadership and ability to hold people accountableHighly organized and detail-orientedProblem-solver with a "figure it out" mindsetComfortable working in a fast-paced, high-growth environmentStrong communication and decision-making skillsTech-savvy (CRM systems, property management software, etc.)Experience with Guesty PMS or similar softwarePreferred QualificationsPerfect English. Spanish and/or Portuguese are not required but preferredIf you are someone who takes ownership, holds people accountable, and gets things done, we want to hear from you.Compensation, Benefits, & ScheduleAnnual Salary $60,000 - $70,000 based on experienceBonus Performance Bonus & Commissions: Based on KPIs and company growthBenefits Paid time off such as PTO, sick days, and vacation daysSchedule Full-day shift from 9:00 AM – 6:00 PM, including a scheduled 1-hour break (1:00 PM – 2:00 PM)