Customer Solutions Specialist

Customer Solutions Specialist

Four Seasons Heating, Air Conditioning, Plumbing & Electric

Location: Bedford Park, IL

Hours: 2:30 PM - 11:00 PM

Compensation: $16.00-$19.00 per hour (based on experience)

Join One of Chicagoland's Premier Home Service Companies

At Four Seasons, we've built our reputation over more than 50 years by delivering exceptional customer experiences. We're looking for professionals who thrive in fast-paced environments, think critically, solve problems, and confidently manage complex customer situations.

This is not a traditional call center scheduling position.

Our AI-powered virtual assistant handles many routine and transactional customer interactions, including basic scheduling, appointment confirmations, and other straightforward requests. This allows our Customer Solutions Specialists to focus on the customer interactions that require human expertise. As the first point of contact, you'll serve customers across multiple service lines, including Heating, Air Conditioning, Plumbing, Sewer, Electrical, and Generator services. Every interaction requires sound judgment, strong communication, conversation control, and the ability to deliver an exceptional customer experience.

What You'll Do

• Serve as the first point of contact for customers with a wide range of service needs.
• Assess customer situations, identify the best solution, and guide customers through the appropriate next steps.
• Handle complex scheduling scenarios across multiple service lines while balancing customer expectations with operational needs.
• Demonstrate strong conversation control to efficiently guide customer interactions, uncover customer needs, manage expectations, and drive timely resolutions.
• De-escalate challenging customer interactions with professionalism, empathy, and confidence.
• Think critically to resolve issues rather than simply following a script.
• Coordinate with dispatch, field technicians, sales, and leadership to ensure seamless customer experiences.
• Maintain accurate documentation while managing multiple systems and priorities simultaneously.
• Deliver exceptional service in a fast-paced, high-volume environment where no two calls are alike.

What We're Looking For

• Proven success in a customer service or contact center environment handling complex customer interactions.
• Strong critical thinking, problem-solving, and decision-making skills with the ability to confidently lead customer conversations.
• Excellent verbal and written communication, professionalism, and the ability to remain calm under pressure while resolving challenging customer situations.
• A customer-first mindset with a strong sense of ownership, accountability, adaptability, and a commitment to delivering exceptional service.
• Exceptional multitasking, computer navigation, and typing proficiency of at least 30 WPM.
• Reliable attendance with flexibility to work evenings, weekends, overtime, and holidays as business needs require.

What We Offer

• Competitive pay with growth opportunities.
• Paid training and paid time off.
• Career advancement with one of Chicagoland's most respected home service companies.
• A supportive, inclusive environment where your contributions are recognized.

Benefits

• Medical Insurance (employer subsidized)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Dental Insurance (free to employees)
• Vision Insurance (free to employees)
• Short-Term Disability (free to employees)
• Long-Term Disability
• Basic Life Insurance (free to employees)
• Holiday Pay
• Paid Time Off
• 401(k) with matching
• Credit Union
• Cellular Discounts

Ready to Make an Impact?

If you're motivated, ambitious, and thrive in an environment where adaptability, critical thinking, and customer solutions come first, Four Seasons is the place for you. Join a team that values excellence and has been recognized as an industry leader for over 50 years.

Equal Opportunity & Reasonable Accommodation

Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, contact Human Resources at View phone number on click.appcast.io.

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