Assistant General Manager

Mercy Me , part of Unordinary Hospitality Group , is a dynamic South American–inspired destination in the West End of Washington, DC — blending the elements of a restaurant, bar, and lounge into one captivating experience. Our culinary and beverage inspiration draws from the rich traditions of South American cuisine, honoring time‑tested techniques while exploring the ever‑evolving cultural influences that have shaped the remarkable food and drink traditions across Latin America. We are seeking a dynamic and experienced Assistant General Manager to join our award‑winning hospitality team. Benefits & Perks Comprehensive Medical, Dental, and Vision Insurance 401(k) Flexible Savings Account / Healthcare Savings Account / Dependent Care Savings Account Paid Sick and Vacation Days Dining Discounts Wellness Program Duties & Essential Functions (These are not all-inclusive.) Promote the core values and culture of Mercy Me / Unordinary Hospitality — including, but not limited to, excellence in food and beverage, service, and hospitality. Partner with the General Manager and Director of Food & Beverage to hold the property team accountable for all steps of service, policies, and procedures that drive a quality guest experience. Train, schedule, and delegate work assignments to servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists — in line with our standards for hospitality and excellence, in coordination with the full FOH management team. Coordinate with the Director of Food & Beverage to keep training materials and service tools continuously updated. Provide and oversee service for all VIP guests while on property. Build positive guest relationships and proactively address customer service needs. Host regular service classes across all departments and curate ongoing educational opportunities. Deliver a monthly report on the state of service quality — capturing patterns in service, team member performance, and shifts in team culture and morale. Take full ownership of daily guest reviews; follow up internally and reach out directly to guests within a 48‑hour window. Appraise staff performance and provide feedback to improve productivity. Develop strategies for greater workplace efficiency and goal achievement. Serve as the liaison between employees, the General Manager, and the Director of Food & Beverage. Oversee the room environment — including, but not limited to, music, lighting, and temperature. Hold staff accountable to restaurant policies, procedures, service standards, and steps of service. Maintain the physical facilities within the restaurant space. What We're Looking For Previous management experience preferred (1–2 years) Knowledge of POS (point-of-sale) systems Ability to lift heavy boxes Ability to walk, stand, and bend for extended periods across multiple floors Comfortable with occasional kneeling, bending, crouching, and climbing Availability to work weekends, nights, and holidays as the business dictates Fluent in written and spoken English Compensation & Details Compensation: Salary (based on experience) Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401(k), Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program #J-18808-Ljbffr UnOrdinary Hospitality Group