Key Holder (Full Time)

FULL TIME / PART TIME Full-time THE ROLE & RESPONSIBILITIES Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned. KEY HOLDER DUTIES Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships. Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer. Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add‑ons and customer information capture rates. Be informed and understand current merchandise promotions and advertisements. Maintain company‑merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping. Assist with processing merchandise as well as monitoring and replenishing floor stock. Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers. Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team. Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures. Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices. Perform any other duties that may be assigned by management. Demonstrate high level of quality work, attendance and appearance. QUALIFICATIONS & REQUIREMENTS QUALIFICATIONS 1 to 2 years of retail sales experience. Demonstrates strong leadership, communication, time management and organization skills. Availability to work a variety of shifts to meet business needs including nights, weekends and holidays. Flexibility with scheduling and willingness to work extended hours when necessary. Up to 10% travel to support local stores, as needed. COMPETENCIES Customer Centric/Sales Driven – Assess customer experience within the store and promote a culture of customer engagement. Be attentive to customers and understand their needs, offer products that are aligned with the consumers' expectations, and continually search for ways to improve customer service. Ensure Effective Communication – Listen carefully and attentively to others' opinions and ideas. Communicate information clearly, concisely, and professionally. Establish Trust – Follow through on commitments. Be honest and direct with others. Promote a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensure the protection of confidential information. PARTNER BENEFITS & ADDITIONAL COMPENSATION OPPORTUNITIES Competitive hourly rate* plus sales incentives (SPIFFS) and monthly store sales bonus. Merchandise discount: 50% off of Exclusive Brands and 40% off of third‑party brands. Paid Time Off plan for year‑round Boot Barn Partners.** Medical, Dental, Vision and Life Insurance.** 401(k) plan with generous company matching. Flexible schedules and work/life balance. Opportunities for growth at every level – we are opening 50+ new stores each year. *Compensation varies based on geography, skills, experience, and tenure PHYSICAL DEMANDS & WORK ENVIRONMENT In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job. Standing, walking and squatting more than fifty percent of the work shift. Required to lift, move and carry up to 40 pounds. Ability to read, count and write to accurately complete all documentation and reports. Must be able to see, hear and speak in order to communicate with partners and customers. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.[ ] Sedentary: Limited activity, no lifting, limited walking[ ] Light: Office work, some lifting, bending, stooping or kneeling, walking[X] Moderate: Mostly standing, walking, bending, frequent lifting[ ] Arduous: Heavy lifting, bending, crawling, climbing In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment. The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance. Noise levels are considered moderate. Boot Barn provides equal employment opportunity to all applicants and partners without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law. Americans with Disabilities Act (ADA) – Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at View phone number on click.appcast.io, Option 4. #J-18808-Ljbffr