quality assurance manager

At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together - where every voice is heard and everyone knows they belong and matter - we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities. Reimagine What's Possible Gardner Cryogenics and Rotoflow, both businesses of Air Products and Chemicals, Inc., have an immediate opening for a Quality Assurance Manager at our Bethlehem, PA manufacturing facility. In this role, you will lead and maintain the Gardner Cryogenics and Rotoflow Quality Management System (QMS), providing leadership for Quality Assurance and Quality Control functions while partnering across Manufacturing, Engineering, Product Management, Supply Chain, and customer-facing teams to improve operational performance, product quality, quality systems effectiveness, and business results through continuous improvement. Travel: approximately 15-20% based on business needs, primarily supporting supplier-related activities. This is not a traditional quality compliance leadership role. We are seeking a transformational leader who can elevate quality from a primarily transactional function into a visible, operationally integrated business partner. The successful candidate will build systems, establish meaningful KPI frameworks, increase transparency, strengthen operational engagement, and drive sustainable organizational improvement across both Gardner Cryogenics and Rotoflow. This is a high-impact leadership opportunity for a quality professional who brings deep manufacturing experience, strong technical judgment, and a passion for building quality into every stage of the product lifecycle. You will help shape long-term quality strategy, strengthen ISO 9001:2015 compliance, improve quality performance metrics, and support reliable delivery of specialized industrial equipment solutions. Rotoflow combines trusted turbomachinery expertise with the world-leading industrial gas knowledge of Air Products, supporting markets that require exceptional equipment performance, reliability, safety, and value. Gardner Cryogenics brings decades of cryogenic equipment experience to customers who demand precision, compliance, and dependable execution. The role supports quality operations across a manufacturing organization representing approximately $200MM in annual business activity and spanning multiple facilities, product lines, and customer-facing operations. If you are energized by leading teams, solving complex quality challenges, improving systems, and influencing cross-functional decisions in a technical manufacturing environment, we invite you to bring your experience and help us continue reimagining what's possible. What's In It for You: At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below! 1. Affordable medical, dental, and vision insurance available day one of employment 2. 401(k) retirement savings plan with immediate vesting of company match and core contributions 3. Paid vacation, holidays, and sick time 4. Paid parental leave 5. Adoption assistance 6. Flexible Spending Accounts (medical, dependent daycare) 7. Health Savings Account 8. Life Insurance (AD&D), Supplemental AD&D Key Job Responsibilities: 1. Lead and maintain the Gardner Cryogenics and Rotoflow Quality Management System (QMS) in alignment with ISO 9001:2015, customer specifications, industry standards, and Air Products policies. 2. Develop and execute the long-term quality strategy for Gardner Cryogenics and Rotoflow, ensuring alignment with business objectives, growth plans, cu tomer expectations, and operational priorities. 3. Drive the integration of quality into daily manufacturing operations through KPI visibility, operational engagement, problem solving, and cross-functional collaboration. 4. Partner with Engineering, Operations, Procurement, and Product Management teams to integrate quality requirements throughout product design, manufacturing, testing, and field support processes. 5. Provide leadership, coaching, and development for Quality Assurance and Quality Control personnel. 6. Establish quality objectives, key performance indicators (KPIs), and continuous improvement initiatives that support business performance. 7. Create, monitor, and report Cost of Quality (CoQ) metrics, driving initiatives to reduce scrap, rework, warranty claims, quality escapes, and other quality-related costs. 8. Ensure effective implementation of inspection, testing, verification, and product release processes for incoming, in-process, and final inspection activities. 9. Provide oversight of internal audits, external audits, certification activities, management review processes, and quality performance reporting. 10. Maintain quality policies, procedures, work instructions, and controlled documentation to support consistent execution of the QMS. 11. Support investigations of nonconformances, quality escapes, customer complaints, and supplier quality issues, including robust root cause analysis and corrective/preventive actions. 12. Review and evaluate quality data, trends, and metrics to identify process improvement opportunities and preventative actions. 13. Provide oversight of inspection, calibration, validation, and measurement system effectiveness. 14. Act as the primary quality representative for customers, audits, and quality-related escalations. 15. Support contract reviews and customer-specific quality requirements to ensure requirements are understood, flowed down, and met. 16. Lead cross-functional improvement projects focused on product quality, delivery, customer satisfaction, operational excellence, and data-driven decision making. 17. Champion a culture of quality, compliance, accountability, and continuous improvement across all functions and levels of the organization. 18. Serve as a key member of the leadership team, providing quality-related insights, risk assessments, and recommendations that influence business and operational decision-making. Required Skills / Abilities: Strong working knowledge of ISO 9001:2015, audit programs, corrective actions, industry best practices, and continual improvement. Experience with root cause analysis, structured problem-solving methodologies, CAPA (Corrective and Preventive Actions), 8D, FMEA, SPC, DMAIC, nonconformance management, corrective/preventive actions, lean manufacturing, and quality system management. Demonstrated ability to lead, coach, and develop Quality Assurance and/or Quality Control teams in a manufacturing environment. []{.ql-}