Front of House Team Leader

Front of House Team Leader

At Chick-fil-A New Bern Avenue, we do not aim for average. We pursue operational excellence, disciplined execution, and remarkable hospitality every single day. We believe in being a lighthouse to our community and that requires leaders who are steady, focused, and unwilling to compromise standards.

We are seeking a Front of House Team Leader who thrives on accountability, moves with urgency, develops others intentionally, and refuses to let the standard slip. This is not a position for someone looking to "help out."

This is for someone ready to own results and lead from the front.

Position Overview

The Front of House Team Leader is responsible for protecting the guest experience, driving shift performance, and holding the team to excellence in speed, accuracy, and hospitality.

You will lead shifts, coach in real time, solve problems quickly, and ensure systems are followed even when it's busy, stressful, or uncomfortable.

You are not just managing people.

You are building leaders and protecting the culture.

Performance Expectations

You will be held accountable for:

• Speed of service targets
• Order accuracy standards
• Guest satisfaction and recovery
• Cleanliness and brand presentation
• Team positioning and labor awareness
• Energy and morale on every shift

Key Responsibilities

Shift Ownership

• Lead high-volume shifts with clarity and urgency
• Make decisive calls during peak hours
• Adjust labor and positioning based on real-time demand
• Maintain control of the floor at all times

Guest Experience Protection

• Ensure every guest receives fast, accurate, and remarkable service
• Resolve guest concerns immediately and professionally
• Model eye contact, smile, tone, and hospitality standards without exception

Team Accountability & Development

• Coach in the moment not days later
• Hold team members accountable to expectations
• Identify weak spots and retrain immediately
• Develop future leaders with intentional growth conversations
• Set the emotional tone for the shift

Qualifications

• 12+ years of restaurant or hospitality experience
• Previous leadership or shift leadership experience strongly preferred
• Demonstrated ability to manage people under pressure
• Strong communication skills and confidence in giving direction
• Proven track record of reliability and follow-through
• Comfortable having hard conversations when necessary

Non-Negotiable Requirements

• Must be 18+
• Open availability including early mornings, late evenings, Saturdays, and holidays
• Physically able to stand for 8+ hours and move with urgency
• Willing to work in all Front of House positions
• Commitment to protecting Chick-fil-A brand standards at all times

Who Thrives in This Role

• Leaders who expect excellence from themselves first
• Individuals who move quickly and think clearly
• Those who are coachable and eager to grow
• People who care deeply about developing others
• Leaders who understand that influence is earned through consistency

Growth Opportunity

At Chick-fil-A New Bern Avenue, leadership is earned through performance and stewardship.

This role can lead to:

• Director-level leadership
• Operational oversight opportunities
• Expanded responsibility and influence
• Long-term career growth within Chick-fil-A

Why This Role Matters

We cannot be a lighthouse to our community if our standards flicker.

As a Front of House Team Leader, you help ensure:

• Guests feel cared for
• Systems run efficiently
• Team members grow
• Excellence is the norm not the exception

If you are ready to lead with discipline, urgency, and ownership we are ready to meet you.

Work schedule

• Weekend availability
• Day shift
• Night shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Paid training