Customer Service Representative

Job Description

Job Description

Customer Service Representative

Full-Time | In-Person | Malvern, PA

Creative? Join a Growing Local Company.

Havertown Carpet Co. is looking for a friendly, organized, and dependable Customer Service Representative to join our team.

This is a full-time, in-person position focused primarily on helping customers, supporting our sales and installation teams, and keeping day-to-day operations running smoothly.

For the right person, this role also includes a fun creative side: helping with social media, taking photos and videos of completed projects, supporting community events, and helping tell the Havertown Carpet Co. story.

Customer service is the priority. Social media experience is a plus, but it is not required.

What You'll Do

Customer Service & Office Support (75%)

• Answer incoming phone calls and assist customers
• Welcome customers into the showroom
• Schedule estimates and appointments
• Help customers with questions before, during, and after their flooring project
• Follow up with customers regarding appointments and installations
• Assist with customer records and general office organization
• Support the sales and operations teams
• Help resolve routine customer concerns professionally and efficiently
• Maintain a friendly, organized, and welcoming showroom environment

Marketing & Social Media (25%)

• Take photos and videos of completed flooring projects
• Help create content for Facebook, Instagram, TikTok, and other platforms
• Assist with before-and-after project posts
• Highlight employees, customers, products, and community events
• Help respond to social media messages and comments
• Assist with promotions, email marketing, events, and local advertising
• Help keep our online presence fresh, current, and engaging

Who We're Looking For

The ideal candidate is someone who:

• Genuinely enjoys helping people
• Has strong communication skills
• Is comfortable talking with customers in person and over the phone
• Is organized, dependable, and detail-oriented
• Can manage several tasks at once
• Has a positive and professional attitude
• Works well as part of a team
• Is comfortable learning new software and processes
• Has an interest in social media, photography, video, or marketing
• Wants to build a long-term career with a growing company

Experience

Customer service experience is strongly preferred.

Experience in any of the following is a plus:

• Retail
• Hospitality
• Front desk or receptionist work
• Office administration
• Home improvement
• Interior design
• Flooring
• Social media or marketing

Flooring experience is not required. We will train the right person.

What Success Looks Like

Success in this role means:

• Customers receive friendly, responsive service
• Calls and appointments are handled accurately
• The showroom stays organized and welcoming
• Sales and operations teams receive dependable support
• Customer follow-up is consistent
• Social media content is created regularly
• You become a trusted, recognizable part of the Havertown Carpet Co. team

Why Join Havertown Carpet Co.?

Havertown Carpet Co. is a family-owned flooring company with a strong local reputation and exciting plans for continued growth throughout the Mid-Atlantic. We believe our employees are the foundation of our success and are committed to providing a workplace where people can build long-term careers.

We offer:

• Competitive hourly pay based on experience
• Health insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• Paid training
• Employee discounts
• Career advancement opportunities within a growing company
• A supportive, team-oriented work environment
• A role with variety—no two days are exactly the same
• The opportunity to make a real impact while helping grow one of the region's premier flooring companies

Important

This is a full-time, in-person position in Malvern, PA.

This is not a remote, freelance, or contract social media position.

We are specifically looking for someone who wants to work directly with customers and become part of our day-to-day team.

To Apply

Please submit your resume along with a brief note telling us why you would be a good fit for Havertown Carpet Co.

If you have experience with social media, photography, video, or content creation, feel free to include examples—but customer service experience and a great attitude are our top priorities.