Quick Lube Service Advisor

Quick Lube Service Advisor

Turn great customer service into a high-impact career. Are you passionate about cars and customer service? Join our team at Sun Auto Tire & Service as a Quick Lube Service Advisor. We are seeking a friendly and enthusiastic individual to assist customers with their vehicle maintenance needs. Starting at: $30,000/Yr. to $40,000/Yr.+ Bonus

Sun Auto Tire & Service, a nationwide leader in automotive services. From coast to coast, we're committed to integrity, excellence, and developing our people

The Quick Lube Service Advisor (QLSA) is responsible for creating lasting impressions and retaining guests by using interpersonal skills and knowledge of products and services. This role requires no previous automotive supervisory or mechanical experience, but the representative must be knowledgeable about automotive services and possess strong communication and organizational skills. The QLSA is responsible for providing exception service to our clients seeking quick lube and maintenance services. This role involves greeting customers, understanding their needs, managing appointments, and ensuring a smooth and pleasant experience. This position will be fully customer-facing and requires a friendly, customer-focused, team-oriented leader with eagerness to learn and grow.

Benefits:

• Closed Sunday
• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental, and Vision Insurance
• Life Insurance (Company-paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Customer Interaction: Greet customers warmly, and promptly, and assist them with their service needs. Provide information about quick lube services, pricing, and estimated wait times. Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction. Build trust and win repeat, loyal customers.
• Service Recommendations: Present oil change options and additional services based on manufacturer recommendations and DVI documentation. Assess customer needs and recommend appropriate services based on vehicle condition, DVI results, and maintenance history.
• Referral Conversion: Connect referrals for conversion to full-service repairs in adjoined/sister service-forward & tire-forward stores.
• Customer Communication: Keep customers informed about their service status, any additional maintenance needs, and the completion time of their vehicles.
• Billing and Payment: Prepare and present service invoices to customers, process payments, and handle any billing inquiries or disputes.
• Record Keeping: Maintain accurate records of customer interactions, services performed, and any follow-up actions required
• Coordination with Technicians: Communicate effectively with lube technicians to relay customer requests and ensure timely service delivery
• Promotions and Offers: Inform customers about current promotions, discounts, and loyalty programs to enhance their service experience.
• Cleanliness and Organization: Ensure the customer waiting area is clean, organized, and stocked with necessary supplies and informational materials.
• Problem-solving: Address and resolve any issues or complaints from customers or team members promptly and effectively.
• Safety and Cleanliness: Ensure the quick lube area is kept clean, organized, and safe at all times. Adhere to all safety regulations and procedures.
• The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• Professional appearance and proven ability to work in a process-driven environment
• Possess a valid driver's license
• Must be at least 18 years of age
• Ability to work a minimum of five days, including weekends
• Customer Service: Strong interpersonal and communication skills to provide excellent customer service and build positive relationships.
• Organizational Skills: Ability to manage appointments, maintain records, and handle multiple tasks efficiently.
• Problem-solving: Ability to address and resolve customer issues effectively and professionally.
• Sales Skills: Ability to recommend additional services and promotions to customers based on their needs.
• Technical Proficiency: Basic computer skills for scheduling, billing, and record-keeping tasks.
• Team Collaboration: Ability to work collaboratively with lube technicians and other team members.

Working Conditions:

• Environment: Work is primarily performed in a service garage setting with exposure to various weather conditions, noise, and vehicle exhaust.

Schedule: Full-time position with potential for weekend and evening shifts.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.