Automotive Service Advisor

Norm Reeves Subaru of Rockwall 1501 East Interstate 30 Rockwall, TX 75087, USA Description Rockwall, TX | On-site | Full Time | Salary: 60,000 - $100,000 | Schedule: Sundays off with another day during the week Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand! As a Service Advisor , you’re one of the most important team members at Norm Reeves Subaru of Rockwall . You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians. Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us! What You’ll Do: Greet guests as they arrive in the Service drive Communicate empathetically with guests about their vehicle Offer solutions and added services to guests Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest Provide timely follow-up progress of each repair order and contact guests with repair changes Analyze quality control reports and maintain a high Customer Service Index Score Process monetary transactions What You’ll Need: Full time availability. You’ll also need to be at least 18 years old. A valid driver’s license and acceptable driving record Creative, positive, team player attitude Ability to analyze situations and make win-win business decisions Honesty, empathy, and exceptional communication skills Leadership skills in team-based and independent settings Benefits & Employee Perks Medical, Dental, Vision, and Complimentary Life Insurance 401k Matching and FSA Tuition Reimbursement Paid Time Off (accrues) Supplemental Insurance (Hospital, Accident, Critical Illness) Discounts on Vehicles, Services, and Parts Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr