Sales Floor Dept Supervisor Pro Services

What You Will Do
All Lowes associates deliver quality customer service while maintaining a store that is clean safe and stocked with the products our customers need. As a Sales Floor Department Supervisor this means:
Providing resources and tools to support those directly helping customers provide the best service.
Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates delegating following-up on daily tasks managing performance and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g. greeting customers clarifying needs and identifying solutions closing sales) non-customer-facing activities (e.g. down stocking inventory management area recovery) and store safety (e.g. conducting safety walks reporting hazards understanding safety and lifting directions).

The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives then communicates those best practices to the team in a way that inspires engaging customer-focused behavior and goal attainment. Further the Sales Floor Department Supervisor must supervise associates in other departments as needed to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns issues praises and morale.
In addition to the responsibilities summarized above individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).
Travel Requirements: This role does not require regular travel; however this role may need to travel on occasion to meetings trainings or to support neighboring stores/outlets.

What Were Looking For
Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
Requires morning afternoon and evening availability any day of the week.
Physical ability to perform tasks that may require prolonged standing sitting and other activities necessary to perform job duties.
Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed
Minimum Qualifications
High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
1 year of experience in customer service.
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience providing direction or supervision to teams (with or without direct report responsibility).
Experience supporting or participating in the process of training mentoring and developing associates.
Experience working cross-functionally.
Experience Using Microsoft Office Suite.
Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications
3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
Experience in a leadership role with direct report responsibility.
Experience working in the home improvement retail sector.
Experience working in a fast paced dynamic retail environment.
Experience in key carrying role with manager-on-duty responsibilities.
Experience using store computer systems (including but not limited to: Project Tool Genesis Sterling M2O Thin Client etc.).

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1700 home improvement stores 530 branches and 130 distribution centers. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit .

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.

Required Experience:

Manager