Workforce Specialist - Workforce Relations

Workforce Specialist - Workforce Relations**Location**USA - Florida - Orlando - Wycliffe USA HeadquartersJob Description SummaryAt Wycliffe Bible Translators, your work is more than just a job. As a Workforce Specialist, you’ll use your skills to support employer/partner/staff relations for our global workforce (supported/paid staff, volunteers and interns). Your contributions will play a pivotal role in implementing successful administrative and operational support, while ensuring staff and staff relations are healthy, thriving and flourishing as staff realize their call to advance Bible Translation and enhance Wycliffe’s ability to carry out its mission. Your contributions will play a pivotal role in elevating Global Workforce Services’ (GWS) readiness to respond to customers’ requests for assistance, information, guidance, and/or partnership related to GWS workforce services. Additionally, you’ll walk alongside supporting and resourcing staff through important employment touchpoints. As a Workforce Specialist, you’ll apply subject-matter HR expertise to ensure engagements, processes, systems, and communication reflect our organizational/team ethos while remaining responsive to our constituents. You’ll partner with Global Workforce Services leadership and other team members to: - Facilitate functions within the Workforce Relations workgroup. - Shepherd and steward GWS resources to further Wycliffe USA’s strategic priorities, principles and objectives. - Actively participate in GWS team engagements to optimize team culture, cohesion, performance and outcomes.**Job Description****Overview of Global Workforce Services (GWS)**Global Workforce Services (GWS) supports Wycliffe by attracting, retaining, resourcing and supporting a diverse workforce dedicated to advancing Bible translation. Together, we support the full lifecycle of staff, volunteers, interns and contractors — ensuring they are well-equipped, strategically placed and deeply connected to our mission. Our team cultivates a workplace that reflects biblical values, supports human flourishing and drives operational excellence across personnel and HR functions.GWS focuses on workforce mobilization and placement, staff experiences and relations, benefits and resources that support staff engagements in the mission. Whether walking alongside staff and leaders, managing essential systems or launching innovative solutions, our shared goal is to foster a thriving, mission-aligned workforce that helps accelerate Bible translation around the world.**Responsibilities****You’ll make an impact as you:*** Faithfully and regularly pray for the ongoing work of Bible translation and for people from around the world to experience transformation.* Act as an organizational representative presenting the global ministry of Wycliffe and encouraging interested individuals, organizations and churches to participate in the work of Bible translation.* Live out the conviction that “work flows through relationship” by passionately “loving God and loving people” through word and deed. Promote team and organizational culture standards, ensuring high customer service standards.* Collaborate on departmental initiatives to provide a best-in-class experience for Wycliffe USA future and existing staff. Assist with cross-functional team responsibilities and tactical team/departmental initiatives.* Represent the GWS team in meetings, projects, workshops and partnership efforts, as assigned.* Cooperate inter-departmentally to advance the Bible Translation movement and organizational goals. Contribute to team projects and efforts as requested or assigned.* Work alongside the Senior Director and workgroup members to support staff through the touchpoints of their employment experience (staff relations, reconciliation processes, performance management, and coaching processes) with a high level of whole-person care, professionalism, and efficiency. + Execute support requests and day-to-day tasks with strict confidentiality and discretion, ensuring timely and efficient completion. + Contribute to the development and continuous improvement of workforce relations functions through project management, administrative and operational support. + Assist with performance management, conflict management and reconciliation processes in an effort to build greater trust, unity and harmony amongst employees, supervisors and/or teams.* Aid in the triaging and processing of support requests received, engaging in verbal, phone, in-person, and electronic communication.* Supports administration, coordination, updates and application of human resources policies, procedures and practices. Convey employment information, guidelines and laws to staff and ensure compliance as deemed appropriate.* Act as a liaison between Wycliffe/GWS and staff, ensuring smooth and timely communication and prompt resolution to inquiries or support requests.* Collaborate on efforts and strategies that improve staff’s understanding, adoption and reflection of our values and policies.* Maintain and submit documentation, correspondence, files, records, and reports on inquiries, developments and resolutions accurately and in accordance with records management protocols.* Maintain working knowledge of HR best practices, employee handbook, policies and procedures. Conduct ongoing assessments to ensure alignment of efforts with protocols and expectations.* Hold HR professional licensure and/or certifications to contribute as a subject-matter expert, and provide input and support in implementing HR best practices.* Facilitate training and orientations, prepare professional presentations and other documents, fostering a positive attitude toward organizational objectives, policies and HR practice and procedures.* Perform other duties as assigned by the Director of Workforce Relations, Senior Director of Workforce Relations and/or Vice President of Workforce Experiences.* Other Requirements: Responsible for securing a strong, reliable internet and phone connection when working remotely, based on the approved hybrid schedule. Ability and willingness to alter work schedules in order to work off-hours as needed across time zones. Anticipate customer needs and develop proactive action plans to meet them effectively.**Minimum Skill Sets**The requirements listed below represent the knowledge, skill and/or ability necessary to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:* Spiritual Bona Fide Occupational Qualification (BFOQ): Demonstrates desire and ability to support corporate biblical and religious goals and participate in regular work-related spiritual activities without reservation as evidenced by your active participation and willingness to pray with and for others; be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in all verbal and written, internal and external professional communications.* Customer Focus: Enthusiastic about providing high-quality customer service. Committed to high-quality work and prompt attention to the delivery of results.* Humility: Works well within a team by demonstrating Christ-like maturity and humility that gives appropriate credit to others where it is due. Willing to take ownership of shortcomings and faults, admit and own mistakes, receive correction or exhortation and remain teachable with a willingness to learn and grow.* Problem Solving: Exceptional analytical and problem-solving skills, with accuracy and attention to detail. Demonstrates good judgment with strong decision-making skills.* Relationship Building: Effective at relationship-building with the ability to partner effectively within the department and with other directors and global teams. Works comfortably in both mono- or cross-cultural situations, winning cooperation through awareness and sensitivity to people's needs.* Serving Others: Works well with people, focusing on solving conflict using biblical principles, listening well to others, using emotional intelligence and developing God-honoring relationships. Accepts feedback and responsibility for own actions and follows through on commitments. Promotes positive people skills and service focus among staff by establishing customer service standards, training staff, monitoring customer satisfaction and maintaining healthy working relationships.* Confidentiality: Understands the importance of confidentiality and works in a manner that maintains the highest level of trust with customers, staff and colleagues.* Technical Skills: Proficient use of Google Drive, Google Sheets, Gmail, and technology to increase productivity and keep technical skills up to date.**Education & Experience*** Associate’s degree plus one to three years of work experience in human resources; or an equivalent combination of education, training and experience.* Prefer a minimum of one year of HR experience and/or SHRM-CP/PHR certification required. Nonprofit ministry work or volunteer experience is also beneficial.* Familiarity with the Wycliffe/SIL context and ministry service is preferred.**Spiritual and Personal Commitments:**As a religious organization and employer, Wycliffe is permitted to and does make employment decisions on the basis of religion, biblical standards and our religious beliefs. You’ll be asked to:* Demonstrate a personal commitment to Jesus Christ, as evidenced by your personal testimony.* Identify with and participate in a church and proactively seek to grow your faith in Christ.* Establish and maintain a team of prayer partners who will support you in your season of ministry at Wycliffe (minimum 3-5 partners).* Actively participate in corporate prayer and devotional times.* Maintain an exemplary standard of biblical ethics, behavior and conduct within Wycliffe and in your public and private life outside of Wycliffe.* Agree to abide by Wycliffe’s ethics, behavior and conduct standards at all times.* Demonstrate Christ-like maturity in all interactions as displayed by good judgment based on biblical values and principles.* Actively incorporate your faith in Christ, as well as Wycliffe’s beliefs and core values, in all aspects of your daily work.* Guided by your faith in Christ, demonstrate these core competencies in daily work and interactions: + Faithful in following Christ. (See John 8:31-32, Prov. 3:5-6.) Follow Christ faithfully, allowing Scripture to guide decisions, and continually grow in relationship with God and His people. + Intentional in collaboration with humility. (See 1 Cor. 3:5-9, Col. 3:12.) Collaborate intentionally to accomplish work goals, demonstrating a commitment to cross-departmental, inter-organizational and cross-cultural teamwork. + Agile in learning. (See Prov. 1:5, Phil. 1:9-10.) Demonstrate a dedication to personal and professional growth within a culture that values continuous learning, individually and collectively. + Excellent in stewardship. (See 1 Cor. 4:2, 1 Peter. 4:10.) Participate in God’s work, stewarding His resources responsibly with urgency and excellence. + Proactive in discernment. (See John 5:17, 19; Matt. 6:33.) Seek to discern where and how God is at work. Align our efforts with His purposes.**Benefits**We offer a comprehensive benefits package including:* Medical, dental, vision and life insurance options for employees and their eligible dependents.* Health Savings Account (HSA) and Flexible Spending Account (FSA).* 403b retirement savings account with matching.* Paid time off with up to a max of 10 vacation days in the first year of employment (based on hours worked).* Paid sick time off up to 8 hours per month (based on hours worked).* 10+ paid holidays.* Short-term disability pay.We also offer regular spiritual development, worship, prayer, community gatherings and connection opportunities for all staff in all locations. Detailed information per position is available upon request.**Compensation**The hiring range for this position is $21.84/hr - $24.72/hr. The range for this position is based upon and considers Wycliffe’s non-profit ministry environment. Actual pay rate may be higher based on various factors such as qualifications, skills and experience, required training, licensure and/or certifications, budget and allocation, if applicable.**About Wycliffe Bible Translators**For over 80 years, Wycliffe Bible Translators, Inc. has been committed to ensuring that people “from every nation, tribe, people and language” (Revelation 7:9) have access to God’s Word in a language and format they can clearly understand. We believe that accurate, clear and natural translations of the Bible in accessible formats lead to people entering into life-transforming relationships with God. Wycliffe is a catalyst in the global Bible translation movement, engaging with thousands of partners around the world to collaboratively carry out this work. Wycliffe’s vision is that people from every language will understand the Bible and be transformed. Our mission is to serve with the global body of Christ to advance Bible translation so people can encounter God through His Word. Wycliffe is a distinctly Christian community where you can flourish by using your God-given talents and abilities to serve and support the ministry of Bible translation. Your employment with Wycliffe is not merely a vocation; it is responding and making a commitment to actively participate in what He’s doing around the world. Your faith, prayers, skills and experiences are foundational to contributing and witnessing God’s Word impacting people around the world. This is a once-in-eternity opportunity!We believe the Bible is the inspired Word of God and is completely trustworthy, speaking with supreme authority in all matters of belief and practice. Wycliffe’s beliefs and core values can be found here. An exemplary standard of ethics, behavior and conduct that reflects biblical principles are lived-out by all staff. As an active partner in fulfilling the Great Commission, Wycliffe staff embrace and adhere to Wycliffe’s beliefs and core values, all of which are essential to Wycliffe fulfilling its Bible translation mission.Prayer undergirds Bible translation and is foundational to Wycliffe’s work culture. Our work atmosphere provides numerous opportunities, individually and corporately, to actively live out your faith in Jesus Christ as you work heartily as to the Lord.Come use your God-given gifts and contribute to what God is doing around the world through Bible translation! #J-18808-Ljbffr Wycliffe Bible Translators