Billing Supervisor

Job Description

Job Description

We are looking for an experienced Billing Supervisor to guide daily billing operations for a fast-paced manufacturing environment. This position leads a small team while ensuring invoices are issued accurately, payment concerns are addressed quickly, and account activity is managed with a high level of service. The ideal candidate brings strong operational judgment, a hands-on leadership style, and the ability to improve workflows while working closely with internal partners across multiple departments.

Responsibilities:
• Lead, mentor, and support a billing team of three employees, promoting accountability, accuracy, and skill development.
• Direct day-to-day invoicing activity in a high-volume setting to ensure timely and precise billing output.
• Review outstanding balances, follow up on overdue accounts, and assist with collection-related efforts to reduce delinquency.
• Handle escalated payment questions and billing disputes by providing prompt resolution and clear communication to customers.
• Monitor performance indicators, reporting dashboards, and transaction progress to maintain service levels and data integrity.
• Work closely with teams such as Service, Sales, Account Management, and Dispatch to resolve billing issues and align on customer needs.
• Evaluate current billing procedures and recommend improvements that increase efficiency and strengthen the customer experience.
• Support web portal and system-based billing activities, including coordination with platforms used for invoice submission and payment tracking.• At least 5 years of experience in billing, collections, customer service, or a closely related function.
• Prior experience overseeing high-volume invoicing processes with strong attention to detail and accuracy.
• Demonstrated leadership ability with strong communication, coaching, and team coordination skills.
• Solid critical thinking and organizational skills, with the ability to manage priorities and meet deadlines.
• High school diploma required; an associate degree is preferred.
• Experience working with billing portals or web-based customer platforms is preferred.
• Familiarity with systems such as Oracle, Textura, Sage, Corrigo, Coupa, Ariba, Service Portal, or Service Channel is advantageous.
• Background in commercial collections, complex billing workflows, or AIA-style billing is a plus.