Billing Manager

LEAD WITH WINNING CONFIDENCE. NATIONAL ACCOUNTS DON'T TOLERATE BILLING ERRORS. Neither do you. DuraServ is looking for a billing and audit leader who builds high‑performing teams, drives process excellence, and holds the function to a standard that national account customers can count on. This Is a Leadership Role — Not a Senior Billing Role With a Manager Title. DuraServ's national account relationships represent some of the most demanding customer expectations in the business — Fortune 500 operators, multi‑location facility managers, and national procurement teams who require billing accuracy, audit compliance, and issue resolution that performs at the highest level. When this function runs right, it protects revenue, preserves relationships, and demonstrates the operational credibility DuraServ has built its reputation on. As National Accounts Billing and Audit Manager, you lead the billing and audit teams — setting direction, developing people, owning process improvement, managing system performance across Microsoft Dynamics, Service Channel, and CMMS platforms, and serving as the senior point of resolution for escalated billing and audit issues. You're not doing the work instead of the team. You're building the team, the processes, and the standards that make the work happen right. If you've led a billing or audit function at this level of complexity — and you have the leadership credibility to hold a team to a standard that national accounts demand — this role was built for you. What You'll Own The Team Lead, coach, and develop the billing and audit teams — providing direction, support, performance management, and guidance to achieve departmental goals; you set the standard by modeling it Drive accountability and continuous improvement within the team — your people perform at a higher level because of the standards you establish and the coaching you provide Build a team culture where accuracy, professionalism, and customer responsiveness are the baseline expectation, not the aspiration The Operations Oversee daily billing and audit operations to ensure invoices, audits, and related activities are completed accurately, timely, and in full compliance with company policies and customer contractual requirements Investigate and resolve billing discrepancies, audit findings, customer concerns, vendor inquiries, and escalated issues — decisively, professionally, and without letting problems age Ensure billing and audit processes comply with applicable company policies, contractual obligations, and internal controls — your function is audit‑ready at all times The Systems & Improvement Manage and optimize billing and audit systems — Microsoft Dynamics, Service Channel, CMMS platforms — ensuring the technology supports the process and not the other way around Evaluate current billing and audit workflows and implement process improvements that increase efficiency, accuracy, consistency, and scalability across national account operations Prepare, review, and analyze billing and audit reports, financial data, and KPIs — translating performance metrics into insights that inform leadership decisions The Relationships Collaborate with National Accounts, Finance, Operations, customers, and vendors to resolve billing questions, audit concerns, and process challenges — you are the senior relationship owner for the function Build and maintain strong relationships with national account stakeholders by understanding their business needs, supporting their expectations, and driving service excellence that earns their confidence Who You Are You lead with credibility — earned through years of doing the work, and demonstrated every day in the standard you hold your team to and the confidence you bring into every stakeholder conversation. A billing and audit leader — you understand the full billing and audit function deeply, you make decisions with conviction, and you represent the department to national account customers and internal leadership without hesitation A developer of people — your team performs at a higher level because of your coaching, your expectations, and your genuine investment in their growth A process improvement driver — you don't accept inefficiency as a fixed condition; you identify the root cause, design the improvement, and implement it A systems‑capable operator — hands‑on experience with Microsoft Dynamics, Service Channel, CMMS platforms, or equivalent is essential; you leverage technology to scale what works An analytically strong communicator — you translate financial data, billing metrics, and audit findings into clear narratives for both technical audiences and executive leadership A cross‑functional collaborator — you navigate relationships with national account customers, finance, operations, and vendors with authority and professionalism Steady under pressure — when a national account escalates a billing dispute, you respond with data, leadership, and resolution — not reaction Required 5+ years of experience in billing, auditing, finance operations, accounts receivable, or a related function 3–5 years of leadership or people management experience — you have led teams, held them accountable, and developed them professionally Experience analyzing financial data, reporting metrics, and identifying process improvement opportunities Proficiency with Microsoft Excel and at least one enterprise billing or CMMS system (Microsoft Dynamics, Service Channel, or equivalent) Preferred Associate or bachelor's degree in Finance, Accounting, Business Administration, or a related field; equivalent combination of education and experience considered Background in national account billing, service industry billing practices, or dock and door operations Experience with multiple CMMS platforms and the ability to optimize system workflows for billing and audit efficiency Demonstrated track record of implementing process improvements that reduced billing discrepancies or improved audit performance What's In It For You Competitive compensation commensurate with experience and leadership scope Full benefits package: medical, dental, vision, and 401K with company match Company‑provided life insurance, short‑term and long‑term disability A team to lead and a function to shape — the processes, the systems, the standards, and the culture are yours to build Cross‑functional visibility to National Accounts, Finance, and Operations leadership — your work and your decisions are seen Stable, office‑based role with no travel requirement A growing national organization where strong financial operations leadership is recognized and rewarded A Direct Note to the Right Candidate. If you've been the leader who built the billing controls that reduced discrepancies, developed the team that resolved issues before customers had to escape them, and implemented the process improvements that made the function measurably better — this is where that experience belongs. DuraServ's national account customers hold this function to an exacting standard. So do we. The right leader for this role doesn't just maintain that standard — they set it higher. Lead with winning confidence. Set a gold standard of performance. This is where both are expected. Please note: This is NOT a remote or hybrid role. On‑site presence at DuraServ Corporate is required. About DuraServ DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our national account relationships are among our most important — and the billing and audit function that supports them is held to the standard those relationships deserve. DuraServ is an Equal Opportunity Employer. NOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms. Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired. Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly. DuraServ — Building Careers That Move Commerce Forward #J-18808-Ljbffr