Maintenance Specialist

Owning high-stakes escalations, the full-time Maintenance Specialist will resolve complex maintenance issues, manage vendor relationships, and develop best practices while working remotely. Key responsibilities Own and resolve sensitive escalations, including habitability issues and costly repairs, in line with SLAs and compliance requirements Manage communication with tenants and owners, de-escalating tense situations while maintaining relationships and company standards Draft and improve SOPs and documentation for maintenance workflows, vendor management, and escalation handling Required qualifications 2+ years of experience in property management, maintenance coordination, or a similar operations role Proven experience managing sensitive or high-pressure situations, including habitability issues Strong cost awareness with the ability to evaluate estimates and make sound financial recommendations Demonstrated vendor management skills, including relationship building and negotiation Experience writing or improving SOPs and process documentation Virtual Vocations Inc