Front Office Associate

This customer service position is offered by a locally owned business that strives to provide excellent customer service and high quality products to our wide range of customers. The ideal candidate will be able to handle a multitude of tasks throughout the day all while being the friendly face of the business. Roles & Responsibilities: Answer inbound phone calls promptly during business hours Respond to any voicemails and/or messages from answering service (if applicable) Respond to inbound email correspondence, forward on as appropriate Greet customers and all other visitors to the showroom (if applicable) Screen incoming leads/potential customers Schedule estimate appointments Quote product by telephone for clients/customers (if applicable) Assist Estimators with follow up on pending sales/ quotes by phone and/or email Strategically schedule work appointments for Installation Technicians, along with customers accordingly Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions Check order confirmations from fabricators/vendors for size and pricing accuracy Filing of daily work orders and estimates Ordering of all office / shop supplies Keeping office clean/tidy Qualifications & Educational Requirements: HS Diploma or equivalent All candidates must be able pass initial background check and drug test Preferred Skills: Excellent verbal/written communications skills Microsoft Office proficient (Word, Excel) Hardworking, motivated, with excellent organizational and time-management skills Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner. #J-18808-Ljbffr The Glass Guru of Denver West