Desktop Support Technician

Yochana

Palm Bay, FL

Job Summary:

Key Responsibilities:

Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
Perform patching, basic administration, storage management, and data protection tasks
Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
Participate in data closet management, cable management, and physical infrastructure upkeep
Support disaster recovery tasks, backup verification, and basic business continuity activities
Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
Perform data spill remediation, system compliance checks, and support security applications
Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
Take complete ownership of issues until full resolution has been achieved

Qualifications and Skills:

Education:

Bachelor's degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).

Experience:

2-5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment

Technical Skills:

Desktop / laptop / imaging / Paas lifecycle
Networking (switches, WAPs, VPN, Wi-Fi troubleshooting)
Printers, peripherals, and shop-floor hardware
Basic storage, backup, and disaster recovery concepts
Security tools, data spill remediation, and compliance requirements
Ticketing systems, SLA/CSAT tracking, and backlog management

Soft Skills:

Strong customer service mindset and ability to explain technical issues to non-technical users
Excellent prioritization and multitasking in a high-pressure production environment
Resourceful "figure it out" attitude - you enjoy variety and learning new systems quickly
Team player who can mentor others and escalate intelligently as needed

Other Requirements:

Valid driver's license and reliable transportation
Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks
Willingness to participate in on-call rotation and occasional after-hours/weekend work
Must pass background check and drug screening

Apply

Vacancy posted 5 days ago

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