Director of Operations

Job Description

Job Description

Director of Operations Location:

Easton Town Center, Columbus, OH Status:

Full-Time, Exempt Reports To:

General Manager Be Part of the Legacy. Build the Future of Easton. Easton Town Center is one of the nation’s most recognized retail and mixed-use destinations—an environment that blends world-class experiences, hospitality, design, and placemaking. We are looking for a

Director of Operations

who thrives in complex environments, leads with vision and precision, and understands the art and science of operational excellence. This is not a back-of-house, behind-the-scenes role. This is a

frontline leadership position

responsible for shaping how millions of guests, hundreds of tenants, and multiple stakeholders experience Easton every day. You will protect and enhance one of the most iconic properties in the Midwest—its infrastructure, its beauty, its efficiency, and its long-term value. If you lead with intention, innovate with purpose, and want your work to be

seen, felt, and appreciated

across an entire city-within-a-city, this role is for you. What You’ll Lead Operational & Team Leadership You will guide a team of managers across Maintenance & Repair, Operational Services, Infrastructure & Preventative Maintenance, and Grounds & Landscaping—bringing clarity, alignment, and momentum to a 24/7 operation. Build and develop strong leaders and bench strength.

Drive accountability, safety, and performance.

Set KPIs that matter—and deliver results that last.

Property & Asset Operations You will oversee every system that keeps Easton running smoothly, reliably, and beautifully. Garages, surface lots, life safety, HVAC, plumbing, electrical, escalators/elevators, and fleet.

Full preventative maintenance programs and smart work order practices.

Routine inspections that uphold Easton’s signature standard of excellence.

Capital Planning & Major Systems You are the strategic mind behind multimillion-dollar decisions that protect Easton’s long-term health. Create and manage capital plans for HVAC, roofing, roadways, electrical, and other infrastructure.

Ensure major projects are scoped, bid, and executed flawlessly.

Partner closely with Development and Tenant Coordination on projects happening in a live, high-profile environment.

Grounds, Landscaping & Environmental Stewardship Easton’s outdoor environment is one of its most defining features. You’ll shape its beauty and sustainability. Landscaping strategy, seasonal displays, furnishings, irrigation, and exterior amenities.

Snow/ice removal, sweeping, stormwater, and cleanliness standards.

Support initiatives that reduce waste and conserve water/energy.

Vendor, Contract & Association Management You will manage mission-critical vendor relationships and ensure seamless collaboration with the Easton Association. Oversee RFPs, scopes of work, compliance, and scheduling.

Ensure safety, insurance, and overnight protocols are consistently enforced.

Support ARC reviews, lighting standards, inspections, and reporting.

Financial Performance & Data-Driven Decisions Lead CAM and capital budget development and forecasting.

Approve purchasing and monitor budget performance.

Use work order analytics, utility data, and inspection trends to optimize operations and control costs.

Safety, Risk & Emergency Preparedness Ensure proper documentation of incidents, inspections, and corrective actions.

Support risk mitigation programs.

Partner with Public Safety during weather events, outages, or life safety situations.

Tenant, Guest & Stakeholder Relations You are a critical bridge between Operations and the guest/tenant experience. Resolve tenant operational issues quickly and professionally.

Communicate property updates and construction impacts.

Collaborate with Guest Experience & Marketing to ensure Easton always looks and feels exceptional.

Systems, Technology & Innovation Optimize work order systems, BAS, and property technologies.

Identify process improvements and implement best practices.

Enhance reporting, recordkeeping, and communication systems.

What You Bring Bachelor’s degree required; preferred in Business, Engineering, Construction, Facilities, or similar.

7–10 years of progressive operations/facilities/property management leadership.

Experience in large-scale, campus-style, mixed-use, or public-facing environments is a strong plus.

Proven ability to lead managers and 24/7 operational teams.

Expertise with capital planning, vendor management, budgeting, and construction/tenant coordination.

Tech-savvy with Excel, Outlook, work order platforms, and building automation systems.

Competencies That Drive Success Strategic thinking with flawless execution

Leadership that elevates people and operations

Service mindset with a guest and tenant focus

Strong financial and business acumen

Collaboration, influence, and professional communication

Problem solver with creativity and resilience

Meticulous attention to detail

Work Environment This role is dynamic—you will move seamlessly between office spaces, mechanical rooms, rooftops, garages, exterior grounds, and active construction zones. You should be comfortable with varying weather conditions, heights, occasional noise, and walking a large campus daily. Physical requirements include regular talking/hearing, frequent walking and standing, and occasional lifting up to 25 pounds. Why Easton Because this role isn’t just about maintaining a property—it’s about

leading one of the most well-known experiential environments in the country

. Your impact will be visible, meaningful, and directly tied to Easton’s continued status as a best-in-class destination. Other Notes This job description isn’t exhaustive. Like Easton itself, the role will evolve—flexibility and adaptability are key.