Warranty Lead

About Oshkosh AeroTech, an Oshkosh company

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people's lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO, JetAire, JetPower, AmpTek, Jetway, and more.

Manage warranty support and follow on service support functions, to include: administration, field service support, repairs, part requests and recovery. Supervise Field Service Representatives (FSRs) performing Warranty Work. Maintain customer satisfaction and maximum service by providing customers and service providers with technical assistance. Manage service providers in performance of warranty, service, repair parts deliveries and parts recovery. Increase Parts and Service Sales, support business growth initiatives, and develop aftermarket business opportunities.

YOUR IMPACT

These duties are not meant to be all-inclusive, and other duties may be assigned:

* Manage, assign and supervise the work of others

* Train and mentor subordinates in the areas of warranty, LEAN principles of operations, day-to-day business operations, system measures, and program management.

* Travel is required to support customers and service providers.

* Diagnose, repair, and service customer's concerns. If necessary, coordinate with local service providers and FSRs.

* Coordinate with customers, service providers, and fellow employees to get service and parts expedited to the customer's satisfaction.

* Anticipate customer needs and develop recommended parts stocking requirements for upcoming field and maintenance operations.

* Manage domestic and international warranty efforts.

* Present a professional image to our internal and our external customers.

* Manage the Jetway Warranty administration process.

* Coordinate warranty and field service reporting and associated database maintenance.

* Assist Jetway aftermarket business development personnel with market resources, and identification of new business opportunities.

* Develop and report service. Parts and service sales critical issues.

* Develop service support and service sub-contractor network in support of warranty and service contracts.

* Review reports for systemic issues and initiate Continuous Improvement Reports (CIRs) to have corrective actions taken to insulate the customer as appropriate.

MINIMUM QUALIFICATIONS

* Bachelor's degree in a related field and five (5) or more years of relevant experience (equivalent to eleven (11) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.

STANDOUT QUALIFICATIONS

* 3 years previous experience as warranty administrator, service advisor, or related service or warranty process positions.

* 3-5 years previous military experience working with maintenance and management on defense vehicles or equivalent related years of experience.

* Excellent oral and written communication skills with attention to detail for handling difficult and complex customer situations.

WORKING CONDITIONS

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

* This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.

* Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.

* Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.

* Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Pay Range:

$82,900.00 - $134,300.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at View email address on click.appcast.io.

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.