Technical Services Representative

Technical Support Representative

The Technical Support Representative serves as a subject matter expert, delivering multi-channel customer service and technical product guidance. In this role, the TSR resolves retail and technical inquiries, provides repair consultations, and guides customers through the selection and purchase of Beretta products. Additionally, the TSR educates owners on proper firearms care, maintenance, and post-purchase support.

Essential Job Functions

• Resolve multi-channel inquiries (telephone, live chat, and email) regarding products, services, and accessories, maintaining a high first-contact resolution rate.
• Guide customers through e-commerce purchasing and navigation, driving online sales and improving the overall digital shopping experience.
• Maintain strict compliance with internal company policies, standard operating procedures, and federal/state regulations governing firearm transactions.
• Provide expert consultation on firearms and ammunition, ensuring product selections perfectly align with customer needs while strictly following all safety and regulatory guidelines.
• Spearhead cross-functional projects as needed, supporting broader sales, marketing, and inventory initiatives to meet company objectives.

Experience/Education

• Experience: 12 years in high-volume customer-facing roles like call centers, hospitality, or retail.
• Flexibility: Availability to work weekends and overtime based on business needs.
• Technical Skills: Proficiency in data entry and Microsoft Office Suite.
• Software: Familiarity with Salesforce CRM and JD Edwards (JDE) ERP systems is highly valued.
• Education: High School Diploma or GED equivalent required.
• Industry Knowledge: Familiarity with the safe handling and operation of firearms and ammunition is a strong plus.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, stoop, and reach.

Work is performed in a professional group office environment with potential requirements of performing duties in a warehouse/shop environment

Eligibility Requirements

Hiring is contingent upon eligibility to work in the U.S. Beretta USA, Corp. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.