Patient Service Representative

Patient Service Representative

We are seeking a motivated and like-minded Patient Service Representative that has a passion for providing top of the line customer service. The ideal candidate will possess clear goals of working as a full treatment team member with other medical professionals and advancing within our culture in the fast-paced and exciting field of mental health. The Patient Service Representative is responsible for scheduling appointments and routing calls to the appropriate party. The Patient Service Representative is to provide top-of-the-line customer service to all patients at all times.

Key Responsibilities:

• Schedules appointments with the appropriate provider and time/location slot, utilizing appropriate scheduling protocol.
• Routes calls to the appropriate extension, ability to take messages and enter as a task.
• Utilizes all electronic systems and internet access to obtain necessary patient information effectively and appropriately.
• Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently.
• Demonstrates ability to maintain accurate, legally sound, and complete records.
• Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Completes accurate documentation of informed consent with patients for visits as needed.
• Confirms the patient's insurance provider and either obtain prior authorization or communicates the need for prior authorization to appropriate parties as needed.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.

Qualifications:

• Bi-lingual in Spanish is strongly preferred.
• High School Diploma required. College or college-equivalent education is preferred.
• Previous experience with scheduling, phone operator, and working in a medical facility.
• Must be friendly, outgoing, "people-oriented".
• Excellent communication skills, both written and oral.
• Telephone and computer skills are a must.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Must be able to interact with all levels of staffing in a professional manner.

Compensation: $23.00 per hour

Pacific Neuropsychiatric Specialists specializes in high quality mental health care for patients of all ages, offering advanced diagnosis and treatment for a wide range of psychiatric conditions, including anxiety, depression, ADHD, trauma, and other complex mental health conditions.

PNS was founded on a simple conviction: every person deserves access to compassionate, expert psychiatric care. Our roots trace back over 30 years to groundbreaking psychiatric research, and since 2006, that same commitment has grown PNS into one of Southern California's largest outpatient psychiatric groups.

In 2024, ATP Clinical Research became part of PNS, and Dr. Gustavo Alva joined as Medical Director, Clinical Research, making PNS one of the largest community based psychiatric research programs in the country.

Today, we're Southern California's trusted name in high quality mental health care, and we're growing: 60+ full-time providers, 200+ clinical trials, and 8 locations across the region.

Whether you're providing direct patient care, supporting groundbreaking research, or helping run one of our clinics, you'll be part of a team that treats children, teenagers, and adults facing anxiety, depression, PTSD, bipolar disorder, schizophrenia, postpartum depression, dementia, and more.

Come grow with us. We're looking for people who want their work to matter.