ServiceNow Architect

Introduction


A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities


As an Application Architect specializing in ServiceNow, you will assess client business needs and recommend tailored ServiceNow implementation solutions. You will lead ServiceNow implementation projects, leveraging your expertise in estimating, implementing, and managing ServiceNow tools.


Your primary responsibilities will include:


• Leading Implementation Projects: Lead ServiceNow implementation projects, managing effort estimation, planning, and execution to deliver high-quality solutions that meet client needs.


• Conducting Architectural Analysis: Conduct thorough architectural analysis to estimate infrastructure requirements and ensure seamless integration with other systems in the ecosystem.


• Solution Design: Design and recommend ServiceNow implementation solutions tailored to client business needs, leveraging expertise in ServiceNow tools and ecosystem integration.

• Effort Estimation and Planning: Estimate effort and plan implementation projects, ensuring timely and effective delivery of ServiceNow solutions.


• Infrastructure Requirements Estimation: Estimate infrastructure requirements to support ServiceNow implementations, ensuring scalability and performance.


This job can be performed from anywhere in the US.

Required education


Bachelor's Degree


Required technical and professional expertise

• 3+ years of experience as a Business Technology Analyst, Architect, or in a related technology role , with significant experience in enterprise technology environments.
• Deep hands-on experience designing, implementing, and architecting ServiceNow solutions .
• ServiceNow Certified Technical Architect (CTA)
• Strong understanding of the ServiceNow ecosystem and experience integrating ServiceNow with other enterprise platforms and systems.
• Proven experience performing architectural analysis , including assessing infrastructure and integration requirements.
• Experience with solution architecture, technical design, effort estimation, and implementation planning .
• Strong understanding of IT Service Management (ITSM) principles and how they translate into ServiceNow solutions.
• Ability to understand complex business requirements and translate them into scalable, secure, and effective technical architectures .
• Strong communication and stakeholder management skills, with the ability to work directly with clients and technical teams.

Preferred technical and professional experience

• ServiceNow Certified Master Architect (CMA)
• Experience with ServiceNow integrations across complex enterprise technology environments.
• Experience working on large-scale ServiceNow transformation or implementation programs.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.


YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.


IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.