Revenue Cycle Manager

Why Work for Us? Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Serving Deschutes, Crook, and Jefferson counties, our dedicated team of over 200 employees and 200 volunteers delivers compassionate, patient-centered care across a 10,000‑square‑mile area. Additionally, Hospice House in Bend, Oregon, is a specialty hospital for inpatient hospice care, creating an oasis of tranquility and comfort for patients and their families. We prioritize excellence, empathy, and collaboration. We foster a culture of kindness, respect, and learning while valuing diversity and the well‑being of our employees, volunteers, patients, and families. Status: Full Time (salaried, exempt) 40 hours per week. Hours: 8:00 AM to 5:00 PM Monday‑Friday. Work outside of these hours may be required. Company Perks We offer two medical, dental, and vision plans. Insurance starts on the 1st of the month following the hire date! Generous Paid time off. $25,000 life insurance policy. Short and long‑term disability. 403b retirement savings with employer match, no vesting required! Employee Assistance Program Voluntary benefits: Legal Shield, AFLAC & MASA Transportation. Summary/Objective The Revenue Cycle Manager is a key member of the Partners In Care Finance team and provides end‑to‑end leadership of the revenue cycle, ensuring services delivered are accurately billed, collected, and reported across all service lines. This is a high‑impact role reporting to the Chief Financial Officer (CFO) and is key to advancing the mission and values of Partners In Care by ensuring the organization’s financial sustainability and operational effectiveness. Essential Functions Own the full revenue lifecycle: intake inputs, authorization & eligibility, billing, AR, denials, appeals, and collections Lead and develop billing team staff Improve front‑end revenue integrity (eligibility, authorizations, intake accuracy) Reduce days in AR, denials, and revenue leakage Partner closely with Intake, Clinical Leadership, Finance, IT/Informatics, and Quality/Compliance Partner with CFO to develop and implement clear revenue cycle KPIs and reporting Drive process improvement and system‑based solutions IF DRIVING IS REQUIRED ADMIN: Travels between PIC locations and community partners as required. Represents PIC in a positive, professional manner while performing job duties for patients/families, visitors and/or other staff members as evidenced by appropriate language, dress and conduct. Exhibits positive, professional communications while collaborating and cooperating to improve operations and patient experience. Maintains and demonstrates a thorough knowledge of departmental and organizational safety policies and procedures as they pertain to the job. Performs all work activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, compliance and HIPAA regulatory requirements, policies, and procedures. Relies upon PIC’s mission, vision, and values as the basis for decision making and communication. Performs other duties as assigned. Supervisory Responsibility This position has supervisory responsibilities of the revenue cycle team. Qualifications Education and Certification: College degree in related field preferred; Professional certification in Medical Billing and Coding preferred. Experience: 5+ years of healthcare revenue cycle experience; Direct experience with Medicare and Medicare Advantage billing; hospice and home health experience preferred; Strong understanding of CMS regulations and payer requirements; Ability to work onsite at PIC’s Bend administrative offices; Experience in nonprofit healthcare strongly preferred; Solid critical thinking and problem‑solving abilities, with a proactive, self‑directed approach; Experience supervising and developing staff in a collaborative, hybrid (onsite + remote) environment; Willingness to be hands‑on and work at both detailed and supervisory levels. Skills: Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism and diplomacy; Must have excellent communication skills and ability to interact with a diverse population and professionally represent Partners In Care; Excellent verbal and written communication skills; Excellent organizational skills and attention to detail; Experience with EHR or care management platforms; Proficient with Microsoft Office Suite; Bilingual in Spanish and English a plus. Physical Requirements Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level. The safe use and operation of a motor vehicle. Physical requirements include occasional lifting/carrying of up to 20 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment. Subject to sitting for extended periods of time, standing, bending, and twisting to perform the essential functions. Must be able to wear appropriate personal protective equipment (PPE) as required to perform the job safely. Working Environment Category 3 ― Position includes tasks that involve no exposure to blood, body fluids, tissues; would not be required to perform Category I tasks. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr