Senior Nurse Case Manager

Nurse Case Manager

Do you believe great outcomes happen when compassionate care, proactive communication, and workplace recovery come together? At MEM Insurance, we're looking for a dedicated Nurse Case Manager to help injured workers navigate their recovery journey while supporting safe and timely return-to-work outcomes. In this role, you will serve as a trusted partner between injured workers, healthcare providers, employers, and claims professionals. You will coordinate medical treatment plans, monitor recovery progress, identify barriers to successful rehabilitation, and advocate for appropriate care within the workers' compensation system. Through regular communication and relationship building, you will help ensure injured workers receive quality, cost-effective healthcare while promoting the best possible recovery outcomes. This position is primarily an on-site regional role with regular interaction with injured workers, medical providers, employers, and internal stakeholders.

Why Join MEM Insurance?

At MEM Insurance, our mission goes beyond workers' compensation insurance. We are committed to helping employers create safer workplaces and helping injured workers recover safely and successfully. We believe our employees are our greatest asset, and we strive to create an environment where people feel valued, supported, and empowered to make a meaningful difference every day. As a Nurse Case Manager, you'll have the opportunity to build strong relationships, positively impact lives, and work alongside a team that values collaboration, service, accountability, and continuous improvement. You'll be trusted to use your clinical expertise while receiving the support and resources needed to grow your career.

Essential Duties and Responsibilities

• Coordinate and manage medical treatment plans for injured workers throughout the life of the claim.
• Serve as a liaison among injured workers, healthcare providers, employers, therapists, and claims professionals to ensure effective communication and care coordination.
• Assess medical information and treatment progress to identify opportunities that support recovery and safe return-to-work outcomes.
• Evaluate return-to-work potential by considering medical status, job demands, vocational history, educational background, and other relevant factors.
• Develop individualized case management strategies that promote quality care and positive rehabilitation outcomes.
• Advocate for appropriate medical treatment and identify gaps or barriers that may impact recovery within the workers' compensation system.
• Gather and maintain critical case information, including job descriptions, medical history details, treatment documentation, and related records.
• Conduct ongoing telephonic and remote case management activities, including follow-up calls, provider communication, email correspondence, and documentation.
• Maintain accurate, timely, and confidential case records and documentation within company systems.
• Review medical files and treatment plans to provide recommendations and support quality care decisions.
• Ensure compliance with applicable regulations, company policies, confidentiality requirements, and documentation standards.
• Monitor case progress and communicate updates regularly with leadership, claims professionals, employers, and medical providers.
• Maintain an active caseload and prioritize activities to effectively manage competing responsibilities and deliver exceptional service.
• Participate in ongoing professional development to maintain current knowledge of healthcare trends, workers' compensation practices, regulations, and industry best practices.

Qualifications

Education

• Associate Degree in Nursing or completion of a Diploma Registered Nurse Program required.

Licenses & Certifications

• Active Registered Nurse (RN) designation required.
• Certification in Case Management through the Case Management Society of America (CMSA) preferred.

Experience

• 3+ years of clinical nursing experience in Medical/Surgical settings required.
• 5+ years of insurance or workers' compensation case management experience preferred.

Company Culture and Values

At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other's growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.

Connection and Belonging

MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.

Total Rewards Overview

Health Plans: Medical, Dental, and Vision Includes fertility benefits, fully paid preventative care, and adult orthodontia.

Employer-Paid Life and Disability Benefits: Life Insurance (3x base salary), AD&D, Short and Long-term Disability.

Wellness and Recognition Program: Employer-paid incentives for employees and spouses.

Flexible Spending Account and Dependent Care options

Health Savings Account: Generous employer contribution.

Time Away from Work: Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave.

Employee Assistance Programs

401k Retirement Plan: Employer match and profit sharing.

Adoption Assistance and Tuition Assistance

Notice Regarding Use of Artificial Intelligence MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.