Senior Customer Sales and Service Representative, Automotive

Senior Customer Service and Sales Representative

Arconic is currently seeking a Senior Customer Service and Sales Representative to join our Rolled Products North America (RPNA) Headquarters business unit at our Davenport Works Operations facility.

At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do.

If you are a qualified candidate and want to join a dynamic and energetic team, we encourage you to apply!

Responsibilities

Under the supervision of the Customer Sales & Service Supervisor or Manager, this Senior Customer Sales & Service Representative (Sr. CSSR) is accountable to provide direct customer service to their assigned customers to facilitate the overall business objectives. The key role of the Sr. CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers. They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace. This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

In this role, you will:

• Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant;
• Establish and/or enhance positive customer relationships;
• Work closely with Supply Chain Management at the plant to ensure material is available to the end customer;
• Translate customer requirements and specifications prior to order entry;
• Prepare written quotations to quote pricing;
• Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers;
• Work closely with support staff providing guidance regarding the customer order cycle process.

Qualifications

Required Qualifications:

• Associates degree from an accredited institution;
• Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems;
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position;
• This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements.

Additional Preferred Qualifications:

• Bachelor's degree from an accredited institution;
• Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment;
• Proficient computer skills including AS400, SAP and MS Office programs Excel, Word, and Outlook;
• Experience using multiple complex computer systems simultaneously;
• Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.

About Us

Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders. At Arconic, we: Act With Integrity: We lead with respect, honesty, transparency and accountability. Safeguard our Future: We protect and improve the health and safety of our employees, communities and environment. Grow Stronger Together: We cultivate an inclusive and diverse culture that advocates for equity. Earn Customer Loyalty: We build customer partnerships through best-in-class products and service. Drive Operational Excellence: We pursue continuous improvement through innovation, agility, people development and collaboration. Create Value: We achieve success by generating and growing value for our stakeholders. This position is subject to Export Control Law: This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements. United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

About the Team

Davenport Works is the country's largest aluminum rolling mill, it was opened in 1948 and currently employs more than 2,000 people and ships product worldwide. It is in Riverdale in the Quad Cities (Davenport and Bettendorf in southeastern Iowa, and Rock Island and Moline in northwestern Illinois). The Quad Cities is 3 hours south-west of Chicago, 4 hours north of St. Louis, and less than 3 hours from Des Moines. The Quad Cities is home to St. Ambrose University among 8 educational institutes. Major outdoor summer music festivals include the Bix Beiderbecke Memorial Jazz Festival, Mississippi Valley Blues Festival, and River Roots Live.