Digital Designer

Greetings from ACI! Experiences Required for This Role User Centered Service Design - At least 5 years of experience and use cases with the following: Building and communicating understandings of the users and their behavior Working with a cross-functional team to prioritize work to meet user needs Providing insights on how users interact with the service or product Designing and redesigning services Website & Graphic Design - At least 5 years of experience and use cases with the following: Designing and developing graphics, user interface, content for website development, social media and print Designing layouts, typography, line composition, color, and other graphic design fundamentals Performs the most complex duties in design and preparation of electronic graphic artwork using various media Working with CMS platforms and HTML, CSS, image optimization Confers with supervisors and others as to most appropriate media and method of design Performs a full range of graphic art activity Design and maintain websites User Acceptance Testing - At least 3 years of experience and use cases with the following: Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs Helping to discover problems while the service is being developed, not once it is live Checking the operating environment to make sure test results are valid Helping increase user and agency confidence in future service or product delivery Helping reduce the risk of reputational damage Recruiting and leading testing groups; running research sessions with users Understanding accessibility issues and engage with team to build with equality Digital Platforms, Tools, & Discipline - At least 3 years of experience and use cases with the following: Working with enterprise scale digital platforms and products Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence Performance in Complex Situations - At least 3 years of experience and user cases with the following: Communication and collaboration with state-wide partners Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment Comfort in blazing a path through an ambiguous work environment Judgement fitting to the ever-changing environment Government-specific task management Knowledge, Skills and Ability Digital Design Experience in designing, managing, and optimizing websites Experience working in content management systems Understanding of image and video optimization for online media Proficiency in Adobe Creative Suite, including Adobe XD, InDesign, Illustrator, and Photoshop Proficiency in HTML, CSS An understanding of social media management and content creation User Acceptance Testing Knowledge of best practices for user experience research and testing Willingness to participate ethnographic research and interviews Performance in Complex Situations Ability to distill complex concepts into simple ideas Exceptional verbal and written communication skills Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Comfort in blazing a path through an ambiguous work environment Prioritization, organization, and triage in an independent environment Understanding of the Agile development process Team Player Supporting teammates' skills and behaviors development and delivery Communication and collaboration with state-wide partners Creative and analytical thinking with strong problem-solving skills Judgement in dealing effectively and diplomatically with government staff Ability to maintain strict confidentiality Preferred Skills & Qualifications Other Desirable Skills An associate degree or higher in graphic design, marketing, communications or related field 5 years professional experience in web design, graphic design, marketing or communications A portfolio of work 1 year of user-centered design 1 year of user research and analytics 1 year of customer relationship management platforms such as Salesforce 1 year of web content management platforms such as Sitecore ACI Infotech