Workplace Experience Agent

Workplace Experience Agent

The Workplace Experience Agent is an integral part of Latham's Workplace Experience team and will be responsible for overseeing, anticipating, facilitating, and fulfilling the frontline support needs for all personnel and guests working in our space, with a particular focus on their work area and related requests and requirements, while establishing and maintaining genuine connections with clients, creating customized and seamless experiences, greeting and escorting visitors, addressing client concerns, anticipating needs, and providing information about amenities and services. This role will be located in our Chicago office. The schedule for this role is 10:00 am - 6:00 pm, Monday - Friday, with the ability to be flexible to meet the needs of the team. This is an in-office role.

Other key responsibilities include:

• Executing effective processes and strategies for managing client support within the office, collaborating with colleagues and departments to ensure seamless service delivery, fulfilling ServiceNow tickets, conducting quality assurance checks, and coordinating cross-departmental efforts
• Ensuring workstations and collaboration spaces are presentable and equipped to client specifications, verifying technology functionality, providing first-line technology assistance, and utilizing the firm's Workplace Experience technology tools to enhance client support
• Identifying, delegating, and addressing uncompleted tasks appropriately, preparing for the day in advance, prioritizing multiple deadlines, and performing quality checks on client requests to deliver outstanding support
• Operating as an on-the-ground project manager, facilitating connections between departments and utilizing firm resources like ServiceNow and MS Teams, assisting with special projects, offsite experiences, and adhering to globally standardized service level agreements
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We'd love to hear from you if you:

• Possess a working knowledge of health and safety standards and regulations to ensure compliance and promote a safe environment
• Demonstrate a willingness to complete all tasks and learn new skills, with flexibility and eagerness to grow professionally
• Exhibit comfort in utilizing and navigating various technology platforms and applications to enhance efficiency and productivity

And have:

• A high school diploma or an equivalent
• A minimum of three (3) years of workplace experience or related experience

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Pay Range: USD $60,000.00 - USD $65,000.00 /Yr.