Enrollment Center Coordinator

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Enrollment Center CoordinatorAgency:West Georgia Technical CollegeJob Requisition ID:JR0000006142Shift:Day (United States of America)Compensation Details:$52,000.00 PER YEARJob Description:Job SummaryThe Enrollment Center Coordinator provides campus-level leadership, supervision, and operational oversight for assigned admissions and enrollment support staff. Reporting to the Director of Admissions, this position supervises Admissions Counselors, Student Affairs Assistants, Cashiers, and Receptionists; coordinates daily activities; and supports approved enrollment strategies that promote student access, enrollment, persistence, and completion.This position ensures assigned staff provide timely, accurate, and student-centered service throughout the enrollment process. The Enrollment Center Coordinator monitors campus enrollment activities, supports staff performance and development, addresses operational and student service issues, and works with campus and College partners to promote an effective and seamless enrollment experience.Essential FunctionsEnrollment Center Operations & Student Services (55%)• Coordinate daily admissions and enrollment activities for the assigned Enrollment Center, including application processing, document verification, New Student Orientation, student communications, and follow-up.• Oversee campus admissions processing to ensure applications, documentation, and enrollment requirements are completed accurately and in a timely manner.• Monitor incomplete applications, outstanding requirements, and enrollment barriers and ensure appropriate follow-up and resolution.• Coordinate staffing and daily operations to meet student service needs, particularly during peak enrollment periods.• Develop a campus recruitment plan aligned with WGTC enrollment goals and priorities for approval by the Director of Admissions.• Build effective partnerships with campus departments and external partners to support recruitment, admissions, enrollment, and student success.• Ensure a student-centered Enrollment Center by monitoring service quality, responsiveness, wait times, and issue resolutions.• Ensure student information is handled confidentially and in accordance with college policies and applicable laws and regulations.• Maintain current knowledge of admissions requirements, enrollment procedures, programs, deadlines, and related policies.Staff Supervision & Development (30%)• Supervise Admissions Counselors, Student Affairs Assistants, Receptionists, and Cashiers, including scheduling, hiring, onboarding, training, evaluation, coaching, and disciplinary actions in accordance with WGTC, local, and state policies and procedures.• Assign and monitor workloads to ensure adequate staffing and timely, accurate completion of admissions and enrollment responsibilities.• Monitor staff productivity, accuracy, responsiveness, attendance, customer service, and compliance.• Complete annual employee evaluations and provide ongoing coaching, feedback, mentoring, and professional development.• Identify training needs and coordinate appropriate staff development opportunities.• Serve as the primary campus escalation point for complex student(s), employee relations, grievance, and performance concerns, coordinating with appropriate College offices to facilitate resolution, escalation, and follow up.Strategic Planning, Data & Continuous Improvement (15%)• Participate in College and Admissions strategic planning and support implementation of approved initiatives at the assigned campus.• Monitor admissions and enrollment data, reports, and processing timelines to assess progress toward enrollment goals and identify areas requiring attention.• Ensure accurate and timely documentation of admissions, recruitment, student contacts, and enrollment activities in designated College systems.• Provide campus-level input on enrollment trends, student needs, recruitment opportunities, operational challenges, and process improvements.• Communicate enrollment progress, challenges, and recommendations to the Director of Admissions.• Collaborate with the Director of Admissions and College partners to address operational, compliance, and processing concerns.• Participate in College, campus, department, and community events supporting recruitment, admissions, enrollment, and student success.Perform other duties as assigned. (15%)Competencies• Proficiency in using Banner and BDM or other scanning software• Knowledge of the missions of the College• Knowledge of financial aid requirements• Knowledge of related state and federal regulations• Skill in the operation of computers and job-related software programs• Skill in interpersonal relations and in dealing with the public• Decision making and problem-solving skills• Effective Communication, verbal and written and ability to provide effective guidance and communication both face to face and virtually using teleconferencing or communication platforms.• Skill and ability to perform complex and varied duties in an efficient and confidential manner• Good knowledge of college service availability and related impact to student registration, progress, financial aid, and program completion requirements• Understanding of FERPA restrictions and proper guidance and assistance within compliance of privacy acts and restrictions• Ethical Practice• Customer Service• Detail Oriented• Supervisory and leadership skillsWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment and technologies.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 25 pounds.Position Type/Expected Hours of WorkThis is a full-time position, mainly located on a specific campus. Days and hours of work will follow an established Monday through Friday schedule based on college and campus operating hours.TravelTravel to other campus locations is occasionally required, as needed. Overnight travel is not required except in rare instances of external professional development conferences, travel, or meetings.Required Education and Experience• Bachelor’s degree *and* two years of related work experience• Note: Experience may substitute for the degree on a year-for-year basisPreferred Education and Experience• Master’s degree in a program related to higher education• Three years of administrative and supervisory experience in a post-secondary institution, preferably in admissions, financial aid, or registrar’s office• One year experience in a student information system such as Banner or another student data system• Experience coordinating large recruitment events• Demonstrated ability to coordinate customer service initiatives• Demonstrated proficiency in written communication and public speakingOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Minimum Qualifications:Bachelor's degree *and* Two (2) years related work experience - -Note: Experience may substitute for the degree on a year-for-year basis.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department. #J-18808-Ljbffr West Georgia Technical College