Associate Account Manager

Early in your B2B sales career and ready to move into enterprise account management? Join Cygna Labs and grow a portfolio of named accounts while learning DDI and security technology used by Fortune 100 companies. You'll have a clear path toward owning a book of strategic accounts.

Company Overview

Cygna Labs is an industry-leading cybersecurity company and one of the top three global DDI vendors. Many Fortune 100 customers rely on Cygna Labs DDI products and services, alongside its security and compliance solutions, to detect and proactively mitigate data security threats, ensure compliance, and optimize IT productivity.

As we continue to expand, we are seeking a motivated, customer-focused Associate Named Account Manager to help grow and retain a portfolio of assigned accounts. This role is designed for someone early in their sales career who wants to build deep expertise in enterprise technology sales, and it offers a clear path toward independently owning a book of strategic named accounts.

Position Summary

The Associate Named Account Manager supports revenue growth and retention within an assigned base of named accounts. The role combines direct ownership of a portfolio of smaller accounts with a supporting role on larger, more complex customers alongside senior members of the team. The emphasis is on learning the Cygna Labs portfolio, building strong day-to-day customer relationships, and developing the consultative skills needed to progress into a Named Account Manager role.

This position reports to the Senior Director of Sales and is based remotely with occasional travel to client sites, Cygna Labs offices, and industry events. Compensation includes a competitive base salary plus commission.

What you will do

• Support and grow upselling opportunities within an assigned portfolio of named accounts, meeting revenue, expansion, and retention targets set for the level.
• Identify growth opportunities within existing customer accounts, including cross-sell opportunities to be passed to the Account Executive team for further development.
• Serve as the day-to-day point of contact for assigned accounts, building trusted working relationships with network and security teams, administrators, and IT management.
• Support contract renewal processes by preparing account data, tracking timelines, and escalating risk early.
• Build working knowledge of the Cygna Labs portfolio and the DNS, DHCP, and IPAM concepts behind it, developing toward independent technical value conversations.
• Partner with cross-functional teams to deliver a seamless customer experience and high satisfaction.
• Relay customer feedback internally to help improve offerings and strengthen relationships.
• Maintain accurate and timely records of account activities, pipeline status, and forecasts in CRM systems.
• Monitor industry trends, competitor offerings, and client feedback across the assigned portfolio.
• Prepare materials and data for quarterly business reviews, progressing to leading reviews for assigned accounts as experience grows.
• Take on progressively larger and more complex accounts as capability develops, working toward the Named Account Manager - Senior level.

What you bring

Required

• Two to four (2 to 4) years of experience in B2B technology sales, account management, sales development, or a comparable customer-facing role.
• Evidence of achievement against measurable targets, whether in sales, sales development, or another performance-measured environment.
• Genuine interest in learning technical products.
• Developing consultative sales skills: discovery, active listening, and clear articulation of value.
• Strong organization, follow-through, and attention to detail across a portfolio of accounts.
• Excellent verbal, written, and presentation communication skills.
• Exposure to CRM platforms such as Salesforce, and the discipline to keep records current.
• Coachable and curious, comfortable asking questions and acting on feedback.
• Self-motivated with the ability to work effectively and stay organized in a remote environment.
• Ability and willingness to invest time in learning Cygna Labs proprietary solutions, including developing an understanding of our intellectual property, technical differentiators, and product capabilities.
• Willingness to develop the ability to translate complex technical concepts into clear business value propositions for both technical and non-technical audiences.

Nice to Have

• Bachelor's degree (or equivalent combination of education and professional experience).
• Time spent in a business development or sales development role, which is a strong foundation for this position.
• Exposure to networking, infrastructure, cybersecurity, or SaaS.
• Familiarity with DDI, DNS, DHCP, or IPAM (a strong plus).
• Bilingual or multilingual.
• International exposure.

Note to search firms and staffing agencies

This is an internal search and we are not accepting agency submissions. Unsolicited resumes sent without a signed agreement and a written request from Cygna Labs HR will not create any fee obligation.

Equal opportunity

Cygna Labs is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and provide equal opportunities for growth and advancement. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.