Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Flexible schedule

ABOUT OUR AGENCY:
As a second-generation State Farm agent, helping people protect what matters most runs in my blood. Our agency is built on a foundation of teamwork, energy, and a genuine passion for serving others. When Im not in the office, Im on the iceI play hockey at the Ford Ice Center in Clarksville, where our agency team also finds time to give back to local schools and the community.

In our office, we believe in rewarding hard work. We offer weekly, monthly, quarterly, and yearly bonuses, along with fun incentives like extra PTO and cash rewards. We also love mixing in impromptu promotions to keep motivation high and recognize team wins.

If youre someone who thrives in a supportive, fast-paced environment where effort is rewarded and team culture matters, wed love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Joe Jordan White - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.