Intake Coordinator

Intake Coordinator

The Intake Coordinator will oversee the intake process: review all intake packets before scanning, reach out to patients/care givers for any missing docs or signatures; Audit scheduled appointments for missing or outdated docs, work closely with Patient Access Manager and Lead Patient Service Representatives on tools to maximize providers schedules.

Responsibilities

• Receiving incoming calls from patients, house managers, parents and/or guardians requesting medical, dental and clinical appointments and scheduling/confirming those appointments;
• Interfacing with patients, house managers, parent and/or guardians immediately following a medical or dental appointment and actually scheduling follow-up appointments:
• Tracking no-show and cancelled appointments and modifying the schedule as needed;
• Ensuring that the provider master scheduler is accurately maintained and updated as necessary:
• Provide clinic phone coverage;
• Maintains productivity grid on a monthly basis;
• Ensures all necessary documentation/information (admission, insurance, discipline specific) is completed and correct prior to admission:
• Follows-up on admission process, prior to initial appointment;
• Accepts and assists with inquiries regarding admission procedure and services provided.
• Reviews "exception codes" to ensure 95 or 81 status, if lacking, submit DDP-2.
• Performs all duties as requested by supervisor.
• Contact no shows and discuss our policies and barriers if any. Track no shows and send monthly reports to CLS Directors.
• Discuss patients marked for discharge with treating providers and mail discharge letters along with referral list.
• Support Patient Service Representatives with telephone calls and appointment scheduling.

Qualifications

• High School Diploma or Equivalent required
• Basic Life Support/AED certification required.
• Strong oral, written and organizational skills required.
• Prior experience coordinating activities of a busy medical office or health care center, a plus.

Skills:

• Computer proficiency in all Microsoft Office Suite applications
• Knowledge of Electronic Medical Record (EMR), a plus.
• Ability to deal effectively with a variety of people and work in a team environment
• Excellent client/customer service orientation

Physical Requirements

• There is no physical demand for this position.