Head of Customer Experience

About Verisoul Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult . Our Trajectory (Last 12 Months): 6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers. Product Dominance: 80% competitive win rate; we catch 70-105% more fraud than legacy tools. Strong Backing: Raised $8.8M Series A You and Your Role Our linkage to our customers is our strongest competitive advantage . As the Head of Customer Experience, you will scale Verisoul’s ability to deliver an incredible customer experience over time. You’ll lead an entirely new function - called Customer Experience - that puts the customer at the center of Verisoul . The CE team manages the entire integration and post-sales customer lifecycle - acting as the bridge between sales, product, and engineering. What You’ll Do: Build an amazing team: Start by understanding and doing each function - building the playbook (first 3 months), and then hire a team to scale what works Integrate Customers: Own customer integration and onboarding - helping them pilot, launch, and use Verisoul successfully Support & Manage Customers: Own the white-glove support operations required to solve customer challenges Retain & Drive Product Adoption: Drive Net and Gross revenue retention by solving customer problems, proving Verisoul’s value, and increasing Verisoul’s scope within customer organizations Turn Empathy into Product Insights: Channel raw customer feedback directly into the Product Roadmap, helping us prioritize features that reduce friction and increase value. Automate the Customer Experience Stack: Improve Verisoul’s customer experience with automation, AI agents, and product improvements What You’ll Bring: At Verisoul, we value passion, ability, and alignment with our core principles and mission above all. While we have a set of 'nice-to-haves,' we are primarily looking for exceptional candidates who bring unique strengths to our team. Ideally, you will have: 6-10+ Years Experience: in product, sales engineering, technical customer success, or similar roles. Record of success at high-growth startups is a plus. Technical fluency: Hands on experience with API-based products, integrations, or data-heavy workflows. Communication Skills: Ability communicate with clients in high-intensity environments and communicate ideas clearly via written, verbal, and face-to-face formats. Startup Grit: You have seen the chaos of a Series A/B startup. You are comfortable working with ambiguity and don't need a pre-written manual to be effective. Commercial Instincts: You understand that a great customer experience drives revenue. You are comfortable discussing contracts, renewals, and upsells. Low Ego / High Ownership: You are willing to answer a question on a Saturday if it means saving a customer, but you have the vision to build a system so you don't have to do it next time. This Role is Not for You If: You prefer managing mature teams over building process and outcomes from scratch You need clear processes and playbooks before acting Who You’ll Work With: Report directly to the CEO Our engineering and product teams, helping turn customer insights into product improvements Our Sales team, helping transition customers post-sales Compensation: $200-300K + 0.25-0.5% Equity Base Salary: $160,000 - 200,000 fixed annual salary Variable Bonus: Target $30,000-80,000 401k match: 4% match of compensation (~$8,000) Equity Grant: 0.25-0.5% with 4-year vesting Life At Verisoul In office 5 days a week in Austin, Texas! Benefits Free Lunch - personalized your way $10K Relocation Bonus 100% Insurance Coverage 4% 401K Match Unlimited Vacation Up to 20 days Remote Annually Beautiful Office Our Values All-in Optimism: Building a startup is hard. We bring the energy and steadfast optimism needed to push through challenges and accomplish the impossible—while having fun. Total Ownership: Be a self-starter and a self-completer. Own high-impact problems end-to-end, combining structure with the execution skills to get the job done. First Principles Curiosity: Challenge assumptions with a beginner’s mind. Rethink the "current way," test new hypotheses, and focus on finding the truth—even if it means changing your mind. #J-18808-Ljbffr Verisoul Inc.