Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
- ...Head of Product & Customer Experience About the Company Pioneering platform for genomic data & DNA sequencing Industry Biotechnology Type Privately Held Founded 2014 Employees 11-50 Specialties genome storage secure data storage dna...Suggested
$123.88k - $202.07k
...points.Identify and communicate areas for improvement in customer experience including both product and process.Qualifications5+ years... ...business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth....SuggestedFull timeContract workWork experience placementRemote workVisa sponsorshipWork visaPalo Alto Networks
Austin, TX2 days ago- ...contractors, and Managed Service Providers (MSPs) serving .gov clients. You'll serve as the primary point of contact for these... ...strategic technology partner in the federal market.About youFederal Experience: You have a proven track record of managing IT accounts or selling...SuggestedFull timeFor contractorsWork at officeRemote work
NinjaOne
Austin, TX1 day ago $123.1k - $186.3k
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating... ...and credibility, partnering with and presenting to senior client executives (CIOs, CTOs, Enterprise Architects) and cross-functional...SuggestedFull timeContract workWork at officeFlexible hours3 days per weekSalesforce
Austin, TX23 hours ago$130.2k - $180.5k
...pilot user or early adopter of new AI / automation features to validate usefulness; proposes and drives small internal innovation experiments (e.g. automating health checks, anomaly detection)Champions the use of AI tools to synthesize feedback and adoption data for...SuggestedFull timeTemporary workLocal areaFlexible hoursCISCO Systems
Austin, TX1 day ago$151k - $207.9k
..., ensure a successful renewal, and proactively spot expansion opportunities.You will thrive in this role if you:Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably...Local areaWorldwideFlexible hoursShift workOkta
Austin, TX3 days ago$70k - $76k
...Bazaarvoice Job Opportunity At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate... ...UK! What You'll Do: Account Lifecycle Management: Manage the client lifecycle across a portfolio of named enterprise accounts,...Work experience placementLocal areaRemote workBazaarvoice
Austin, TX4 days ago- ...Client Success Manager Austin, Texas, United States What we're doing isn't easy, but nothing worth doing ever is. We envision... ...-facing account management, customer success, or consulting experience Track record of owning customer performance metrics and improving...Shift work
Diligent Robotics
Austin, TX2 days ago $60k - $80k
...Client Success Manager Austin, Texas, United States The primary purpose of this position is to manage the ongoing client relationships... ...consistently achieved while delivering an exceptional customer experience. Serve as the primary strategic partner for your clients,...Temporary workWork at officeLocal areaFlexible hoursShift workNight shiftIndeed Flex
Austin, TX1 day ago$75k - $100k
...Client Success Manager II Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners... ...problems and proposing solutions You Have ~2+ years experience managing a book of business e.g. Custom Success, Account Management...Work at officeShift work3 days per week1 day per weekLuxury Presence
Austin, TX5 days ago- ...teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.Collaborate with the customer and...Work at officeLocal area
Atlassian
Austin, TX1 day ago $85k - $120k
...Client Success Manager (CSM) | On-Site in Austin Edlink takes on some of the toughest problems in educational technology. We help... ...relationship health Continuously look for ways to improve the client experience, strengthen internal processes, and make Edlink easier to work...Work experience placementWork at officeFlexible hoursShift workED Link
Austin, TX5 days ago$70k - $75k
...Client Success Manager This is a hybrid role located in Austin, TX with offices near The Domain. About Us We've spent the last 20 years... ...to the growth and development of a world class CSM team Experience & Education Requirements Bachelor's degree in business or a related...WorldwideWatermark
Austin, TX2 days ago- ...Far TogetherAccelerate InnovationRole Overview:We're hiring a Client Success Manager who will own a portfolio of real estate investor... ...next CSM and client will useWhat We're Looking For:Meaningful experience in real estate, proptech, property tax, or institutional account...Work at officeFlexible hours
Ownwell
Austin, TX1 day ago $96.4k - $144.6k
...: Develop long-termrelationshipscustomers leading to high adoption, retention,and customer satisfaction. Ensure delightful experiences for clients in your portfolio during all stages of the customer journey.Strategize withcustomerto meet and exceed their target goals and...Full timeWork at officeRestaurant365
Austin, TX3 days ago- ...responsible for driving measurable business outcomes for our clients by helping them unlock the full value of Precision Lender's relationship... ...of the account team, partner with PrecisionLender Client Experience Managers to maintain clear communication and a shared plan of...Work visaFlexible hours
Q2
Austin, TX3 days ago - Paycom is seeking a customer-focused front desk professional to welcome guests, manage check-in and check-out, and support guests with information about hotel facilities. You will use the Opera system to provide seamless service at the Dallas/Houston properties. Applicants...
$65k - $75k
...JOB SUMMARY: The Customer Experience Manager (CEM) is responsible for designing and implementing strategies to enhance the customer experience. This position is responsible for analyzing the customer journey, identifying areas for improvement, and fostering a customer...Temporary workWork experience placementLocal areaRelocationC2 GPS- Capital Area Workforce
Austin, TXmore than 2 months ago- ...Job Description Job Description Our client, an AI-driven fintech startup, is seeking a Customer Experience Manager to own and build the post-sale function from the ground up. This is a foundational role at a fast-growing company transforming accounts receivable...Visa sponsorship
Thomas Talent Network
Austin, TX2 days ago $194k - $291k
...platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever....Work at officeRemote workHome officeAmplitude
Austin, TX4 days ago- ...Guest Coordinator to engage with guests and promote salon services through phone and in-person interactions. You will support the Experience Manager and Assistant Services Manager, drive service and retail sales, and contribute to a seamless guest experience across...
$130k - $160k
...executive presence, communication, presentation, and problem-solving skills. Qualifications ~7+ years of relevant professional experience across Customer Success, Technical Account Management, Solutions Engineering, Salesforce consulting, Professional Services,...Full timeRemote workAutoRABIT Holding Inc.
Austin, TXa month ago$80k - $120k
...and are now scaling manufacturing to put the technology on every head of cattle in the USA, Australia, and New Zealand. We closed... ...-stage startup. This is a hands-on role for someone who has experience with cattle, can directly connect with ranchers, and is comfortable...Full timeContract workWork at officeLocal areaImmediate startRelocationShift workWorkshop Hiring
Austin, TX25 days ago- ...technical account management, or operations leadership — in a role where you owned an outcome, not just a relationship. ~ Direct experience in logistics, trucking, 3PL, warehousing, yard operations, or industrial field services; able to walk a yard and understand what...Remote work
Outpost
Austin, TXmore than 2 months ago - Global Partners LP is seeking a Guest Service Associate in Texas to greet guests, operate the POS, and support store operations while maintaining a safe, welcoming shopping environment. You will handle cash and register procedures, replenish products, and assist management...Flexible hoursNight shiftWeekend workDay shift
- Prismhr Hire is seeking a friendly front desk/guest services associate to help create an excellent and memorable stay for our guests. You will welcome and serve each guest with exceptional service either in person or by phone, and you will help ensure guests are checked...Night shiftWeekend work
$112.3k - $143.6k
...value of the Driivz platform while ensuring successful adoption, integrations, and long-term growth. The ideal candidate has experience managing large enterprise accounts and significant ARR, is comfortable working with APIs and complex SaaS platforms, and can translate...Local areaRemote workVontier
Austin, TX3 days ago$105.6k - $145.2k
...What You Bring ~3+ years in B2B Customer Success, Account Management, or a similar customer-facing SaaS role to bring proven experience in driving retention and growth. ~ Proven track record of managing and growing a defined book of business across a sizeable portfolio...Local areaProcore
Austin, TX12 days ago- ...generation of experts retires. It lives in PDFs, spreadsheets, and the heads of a few people, and the hardest technical decisions wait on... ...review process we're creating as an emerging CS function. Experience ~2 to 5 years of experience in Customer Success, Account...Live inFlexible hours
Circuit
Austin, TX5 days ago - ...Customer Experience Manager Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company... ...Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our...Long term contractLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Client Experience. Be the first to apply!
