Mobility Technician

Job Description

Job Description

This role supports global rollouts of Windows 11 and Intune across the organization.

The position is primarily focused on mobility support (iPads, iPhones, and Android devices) rather than traditional desktop support, with a strong emphasis on mobile device refresh initiatives and Intune migration activities .

The Level 2 Mobility Technician is responsible for diagnosing and resolving both software and hardware issues that are escalated through service management tools. This includes supporting mobile operating systems (iOS, Android), mobile devices, and various applications.

The technician will serve as a primary point of contact for mobile device support, assisting users via phone, email, chat, in-person interactions, or remote sessions.

Key responsibilities include:

• Taking ownership of assigned incidents from start to resolution
• Performing root cause analysis and implementing both short-term fixes and long-term solutions
• Escalating complex issues to other teams when appropriate
• Accurately documenting all work within service management systems
• Ensuring timely completion of tickets while meeting service level agreements and customer satisfaction expectations
• Contributing to and maintaining knowledge base documentation to improve first-call resolution and enable self-service

This role works collaboratively with Level 1 Service Desk teams, peers, and engineering groups to support consistent processes and a strong user experience. The technician may also provide on-call or advanced support when required and must follow all corporate policies related to compliance, security, and technology use.

• Level 2 mobility support experience with iPads, iPhones, and Android devices
• Experience working with mobile carriers (e.g., AT&T, Verizon)
• Experience supporting corporate-managed devices using a mobile device management (MDM) platform (such as Intune, MobileIron, or similar)
• Strong troubleshooting and problem-solving skills
• Customer-focused mindset with excellent service orientation
• Strong verbal and written communication skills

• Experience in a corporate IT environment
• Experience supporting remote or field-based users
• Familiarity with ServiceNow or similar ticketing systems
• Exposure to telecom expense management (TEM) tools (e.g., Tangoe, MDSL, Asignet)
• Experience with mobile device platforms such as Intune, MobileIron, or Ivanti
• Familiarity with Apple Device Enrollment Program (DEP) or Apple Business Manager

• Combination of independent ticket ownership and collaborative team support
• Responsible for managing assigned work while partnering with team members to ensure standardized processes and consistent user experience

• Monday–Friday, 8:00 AM – 5:00 PM CST (1-hour lunch)
• Occasional limited overtime (typically less than 2 hours per week, depending on workload)

• Onsite role (Lake County location)
• No travel required

• Mobility support
• iOS / Android
• iPads / smartphones
• Intune / MDM
• Apple Business Manager
• Mobile device lifecycle support

Job Type & Location

This is a Contract position based out of North Chicago, IL.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in North Chicago,IL.

This position is anticipated to close on Jul 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.