Inside Account Manager

Inside Account ManagerWe're seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we're committed to putting those qualities to work on solutions that matter. If you're ready to grow and make an impact, we'd love to be on your team.As an Inside Account Manager (IAM), you will own the post-purchase order (PO) lifecycle, ensuring orders are executed with speed, accuracy, and discipline from order entry through delivery, invoicing, and collections. You will serve as the primary point of contact for customers after a PO is received, driving clear communication, proactive problem-solving, and reliable follow-through. This role is critical to deliver on our customer commitments and requires strong attention to detail, commercial awareness, and the ability to coordinate across multiple internal and external stakeholders. This is an office based role that is located in our Deer Park, Texas facility.How you'll make an impact:Deliver a seamless customer experience by owning orders from purchase through deliveryEnsure every order is entered with speed and precision, setting the foundation for successful executionAct as a trusted partner to customers, confirming details and aligning expectations upfrontServe as the go-to contact for customers, providing clear, timely updates throughout the order lifecycleStay ahead of customer needs by proactively tracking orders and communicating status and changesCollaborate across AWC internal teams and with suppliers to keep commitments on track and customers informedQuickly resolve issues and remove obstacles to keep orders moving forward without disruptionMaintain clean, reliable data and documentation to support consistent and professional customer experienceSkills you'll need:Technical degree or Industrial Distribution degree or 2+ years of experience as an account manager in an industrial settingPrefer 2 years of experience in account management, sales, or business development within the industrial controls and automation industryExcellent communication and interpersonal skills, with the ability to build trustResults-oriented mindset with a focus on customer satisfactions and relationship-buildingProficiency in CRM software and Microsoft Office SuiteMust be a team player with the ability to work with cross-functional teams to achieve common goalsWillingness to be on call for after-hours & weekend support periodicallyHere's what will set you apart:Base level knowledge of Industrial Control and Measurement products, including but not limited to Valves, Instrumentation, Controls, Steam System Products, Pneumatics, Sensors, and related equipmentThe Rewards:Employee Stock Ownership Plan (ESOP)401(K) MatchCompetitive PayMedical, Dental and Vision Insurance PackageEmployer Paid Life InsurancePaid Time Off and Holiday PayCareer Development OpportunitiesAbout AWC:As employee co-owners, we're driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.We partner strategically with many of the world's most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners' technologies, we're equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.How We Win Together:We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.