Chief Operating Officer

Job Title

Chief Operating Officer

Work Schedule

7:00 AM - 3:30 PM, Monday to Friday

Employment Type

Full time (40 hours per week)

Educational Qualifications

A master’s degree from an accredited college in Business Administration or a related discipline (a combination of equivalent education and work experience may be considered).

Experience Qualifications

• A minimum of ten years of program or business operations, business development, service delivery, and organizational and operational management experience at the senior/executive level, with at least five years in a rehabilitation, non‑profit facility, or comparable setting operating under the federal AbilityOne program.
• Proficiency with Microsoft Office suite, contract‑management systems, and government‑registration platforms.
• Working knowledge of cost accounting and contract proposal preparation for commercial, federal, vocational, and manufacturing services and products, FAR and DFAR, CMMC, Service Contract Act, Department of Labor wage and hour guidelines, human resource management, collective‑bargaining agreements, and organizational safety and quality.
• Successful experience building and overseeing a robust portfolio of programs with diverse customers and revenue streams.
• Proven results in business development, expanding service offerings, and increasing revenue.
• Intellectual acumen to enhance a multifaceted enterprise through data‑driven decisions and discipline.
• Strong experience cultivating quality customer service among a diverse customer base and generating respect with all stakeholders.
• Experience managing and overseeing all aspects of geographically dispersed operations.
• Proven agility and ability to drive growth in a complex organization with multiple managed services and products.

Other Qualifications

• Must be authorized for coverage under age‑ncy insurance if operating an agency vehicle, have a good driving record, a valid driver’s license, and/or the required level of personal automobile insurance.
• Must be able to satisfactorily complete a background check, according to company requirements.
• Must be able to obtain a DOD security clearance at the Secret level. Current Secret PCL preferred.
• Superior interpersonal skills and ability to work well with multiple internal and external constituencies.
• Skilled manager of teams, who is both coach and counselor, motivator, and problem solver; a leader who seeks input and promotes dialogue.
• Strong ability to be adaptable, flexible, empathetic, and to seek to understand all aspects of a situation.
• Strategic mindset capable of anticipating future trends, changes, and opportunities and adapting to stay ahead of the curve.
• Financial acumen and a solid understanding of financial principles, budgeting, and resource allocation.
• Excellent verbal and written communication skills, with experience in public speaking, advocating for social/civic causes, and the ability to define and refine vision in diverse contexts.
• Strong connection to the Huntsville Rehabilitation Foundation, Inc., dba Phoenix mission through personal and/or professional experience.
• Familiarity with both the commercial and non‑profit sectors, the local business ecosystem, and the public and private sector environment.

Immediate Supervisor

Chief Executive Officer

Direct Reports

Regional Director, South (Services); Regional Director, West (Services); Director, Vocational Services; Director, Manufacturing; Coordinator, Phoenix Facilities; other positions designated by the CEO. Also oversees Corporate Safety and CMMC.

Job Responsibilities Summary

The Chief Operating Officer is charged with implementing strategic growth by fostering collaborations that strengthen current operations, create new opportunities, and position the organization to thrive in its mission now and in the future. The COO leverages technology to make data‑based decisions and builds strong systems, processes, and procedures to develop and enhance cohesion, functionality, service/product offerings, and efficiency while expanding the Phoenix mission into new lines of business, markets, and opportunities.

Key Responsibilities

• Collaborate with the CEO and the management team to develop and implement strategic objectives and goals in alignment with the Phoenix vision, mission, and values.
• Navigate the volatile, uncertain, complex, and ambiguous social and economic environment to move the organization forward.
• Deliver operational excellence, consistency, and efficiency in Phoenix day‑to‑day operations, programs, and business functions.
• Develop a strong and diverse team of professionals and create a culture of continuous learning and process improvement.
• Steward Phoenix resources through close collaboration with departmental leaders; develop and manage budgets and vendors; and identify opportunities to optimize costs and create innovative revenue generation.
• Engineer solutions for emerging challenges and opportunities; identify creative, flexible, entrepreneurial, and innovative options that respond to the dynamic needs of our employees, customers, staff, community, and stakeholders.
• Cultivate and maintain strategic partnerships with key stakeholders, government agencies, public/private corporate partners, foundations, chambers of commerce, and community and civic organizations to drive program excellence, expansion, and impact.
• Maximize every opportunity to meet and exceed the needs of those Phoenix serves (employees and customers) through performance metrics, systems, and accountability, ensuring quality through regular review, assessment, and analysis.
• Ensure compliance with all legal, regulatory, and contractual requirements, and implement/sustain robust risk‑management practices.
• Identify and implement new initiatives, technologies, and best practices to enhance effectiveness and encourage replication.
• Collaborate with the Phoenix Board of Directors by providing regular updates, insights, and recommendations on Phoenix performance, strategic initiatives, and emerging practices in the sector.
• Be an ambassador for the Phoenix mission through strong relationships with the broader community to raise awareness of, and advocate for, the social and financial importance of providing opportunities for those we serve to integrate into work environments and community life to improve their quality of life.

Specific Responsibilities

• Corporate liaison to the Board of Directors, Planning Committee Chair.
• Corporate Safety.
• Membership in civic/community/municipal/non‑profit organizations/boards.
• Representation at community/business/federal/commercial events.
• Other duties as assigned.

Equal Opportunity Employer Statement

Phoenix is an equal opportunity employer. Individuals with disabilities, including disabled veterans or veterans with service‑connected disabilities, are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against based on disability, being a veteran, female, minority, or in another protected group. We are a Drug‑Free Workplace. Phoenix internal and programmatic applicants, and individuals with disabilities, will receive first consideration.

Seniority Level

Executive

Employment Type

Full‑time

Job Function

Sales, General Business, and Education

Industries

Wireless Services, Telecommunications, and Communications Equipment Manufacturing