Child Care Subsidy - Eligibility Caseworker I

What You'll Be Doing

Make a Difference Every Day - Join the Wake County ChildCare Subsidy Program!

Are you passionate about empowering families and helpingindividuals become self-sufficient?


Do you want a career where your workdirectly strengthens your community? If so, this is your opportunity to createreal impact.

The Wake County Child Care Subsidy Program supportsfamilies by providing financial assistance for child care based on need,income, and family size. Through state, federal, and Wake County Smart Startfunding, we help parents access quality child care-setting children up for long-termschool and life success.

We're seeking a dedicated, community-minded Child CareSubsidy - Eligibility Caseworker I to join our mission-driven team.

What You'll Do:
• Complete full case management, including initialapplications, recertifications, and processing client-submitted changes
• Serve as the first point of contact for families byperforming monthly Duty Person responsibilities (greeting walk-ins andassisting callers)
• Support the team by managing vacant caseloads and maintaining an assignedcaseload when needed
• Process and apply policy-driven updates based on client and provider changes
• Collaborate daily with Wake County Social Services partners, Public Health, the schoolsystem, and other community agencies to support diverse family needs
• Complete full case management, including initial applications,recertifications, and processing client-submitted changes
• Participate in county emergency preparedness and response operations whenrequired, which may include temporary reassignment or adjusted workhours/locations

This position is not a 100% remote work position; however, a hybrid work schedule may be available depending on performance after six (6) months of employment and maintaining good working status.

Why This Role Matters:
By connecting families to affordable, high-quality childcare, you help parents pursue education and employment while giving children astrong start toward school success. This is more than a job-it's a purpose.
About Our Team


The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)

• High school degree or GED
• Two years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Two (2) years of experience as an Eligibility Caseworker in an Economic Services program (Child Care Subsidy, Medicaid, FNS, Energy, Work First)
• Associate or Bachelor's degree in human services or related
• Proficient in NC FAST and OnBase or with a document management software system

How Will We Know You're 'The One'?

• Ability to handle frequent client contact, conveying information clearly and concisely in writing and verbally and maintain a relationship with clients
• Excellent interviewing and assessment skills
• Knowledge of Child Care Subsidy Program Policy, general knowledge of Human Services/Social Services programs and knowledge of community resources
• Ability to counsel clients in crisis situations, listening and responding appropriately Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff by listening, understanding and responding to identified needs
• Ability to be flexible and adaptable in an environment with frequent changes, working in a fast-paced environment with great attention to detail and accuracy
• Proficient with NCFAST and proficient with basic computer skills and the aptitude to learn new software

About This Position

Location: HSC Departure Dr Raleigh, NC 27616 USA

Employment Type: Regular

Work Schedule: Mon - Fri 8:15 am - 5:15 pm

Hiring Range: 25.43-29.08

Market Range: 25.43 - 32.74

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 5/30/2026

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.


Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.


Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.